vicidial.org

Hi guys, What is the reason why all my phones are connecting and disconnecting from the server? What is the side effect on this? Currently these are logged in agents taking calls. We are experiencing static calls/choppy/in and out voice.

[Sep 11 11:24:12] -- Registered SIP '6142' at xxx.xxx.xxx.xxx.:35859
[Sep 11 11:24:12] -- Unregistered SIP '6142'
[Sep 11 11:24:12] -- Registered SIP '6142' at xxx.xxx.xxx.xxx.:35859
[Sep 11 11:24:15] -- Registered SIP '6137' at xxx.xxx.xxx.xxx.:56561
[Sep 11 11:24:15] -- Unregistered SIP '6137'
[Sep 11 11:24:15] -- Registered SIP '6141' at xxx.xxx.xxx.xxx.:45385
[Sep 11 11:24:15] -- Registered SIP '6137' at xxx.xxx.xxx.xxx.:56561
[Sep 11 11:24:15] -- Unregistered SIP '6141'
[Sep 11 11:24:15] -- Unregistered SIP '6141'
[Sep 11 11:24:15] -- Registered SIP '6141' at xxx.xxx.xxx.xxx:45385
[Sep 11 11:27:35] -- Unregistered SIP '6072'
[Sep 11 11:27:35] -- Registered SIP '6072' at xxx.xxx.xxx.xxx.:50367
[Sep 11 11:27:36] == Manager 'sendcron' logged off from 127.0.0.1
[Sep 11 11:27:37] > 0x7f9644001be0 -- Strict RTP learning complete - Locking on source address xxx.xxx.xxx.xxx.:32994
[Sep 11 11:27:38] > 0x7f97680054b0 -- Strict RTP learning after remote address set to: 192.168.2.53:8000
[Sep 11 11:27:38] -- Unregistered SIP '6141'
[Sep 11 11:27:38] -- Unregistered SIP '6141'
[Sep 11 11:27:43] > 0x7f97680054b0 -- Strict RTP learning complete - Locking on source address xxx.xxx.xxx.xxx.:58849
[Sep 11 11:27:43] -- Registered SIP '6137' at xxx.xxx.xxx.xxx.:56561
[Sep 11 11:27:43] -- Unregistered SIP '6137'
[Sep 11 11:27:43] -- Registered SIP '6137' at xxx.xxx.xxx.xxx.:56561
[Sep 11 11:27:45] -- Registered SIP '6142' at xxx.xxx.xxx.xxx.:35859
[Sep 11 11:27:45] -- Unregistered SIP '6142'
[Sep 11 11:27:46] -- Registered SIP '6142' at xxx.xxx.xxx.xxx.:35859

You may have "network interference" options in the phones that are set to "disconnect in times of network instability". I hate that setting. Turn it off. It can even kill a call in progress if it determines the network to be unstable. I thought only X-Lite had this affliction, but Zoiper may have decided to add it for more Support $$.

Otherwise I'd say it's a timeout issue on the rtp ports, but that doesn't cause the phone to Unregister.

So I'm stumped.

What version of Zoiper is it?

Switch to WebRTC and and eliminate the need for softphones altogether. Makes life easier not having to constantly tell "new agents" the settings to add to zoiper/xlite etc or having to do it yourself

williamconley wrote:You may have "network interference" options in the phones that are set to "disconnect in times of network instability". I hate that setting. Turn it off. It can even kill a call in progress if it determines the network to be unstable. I thought only X-Lite had this affliction, but Zoiper may have decided to add it for more Support $$.

Otherwise I'd say it's a timeout issue on the rtp ports, but that doesn't cause the phone to Unregister.

So I'm stumped.

What version of Zoiper is it?

it is zoiper 5, when its unregister simultaneously agents incall experiencing static calls.

carpenox wrote:Switch to WebRTC and and eliminate the need for softphones altogether. Makes life easier not having to constantly tell "new agents" the settings to add to zoiper/xlite etc or having to do it yourself

I tried this but i failed, but I will try it again, thank you

I can help you if you need. I have setup several peoples clusters on the forum for them. Hit me up on skype: https://join.skype.com/ujkQ7i5lV78O