Can't bring QC feature to work

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Can't bring QC feature to work

Postby qeshmja » Thu Sep 10, 2020 2:25 pm

Hello guys, im using vicibox/vicidial for quit a bit now.
U did an amaizing work guys, i lately enabled the QC feature, but i cant get it to work.

When logging with admin, i see all sales
but when i open them i can't make calls, it shows me the lead and their recordings and all other data.

but also:
Cannot call prospect. You are not logged in as 6666. Refresh


Dial Method is [ RATIO ]
QC Enabled on Campaign: Y

Leads list has
Audit Comments: Y

6666 admin has these settings enabled.
QC Enabled: 1
QC User Level: 1
QC Pass: 1
QC Finish: 1
QC Commit: 1
Agent Call Manual: 1
Agent API Access: 1

Agent settings
Agent-Only Callbacks: 1
Agent Call Manual: 1
ViciBox 9.0.3 =
OpenSuSE Leap v.15.1 64-bit | Kernel v.4.12.14 | Asterisk v.13.29.2-vici | DAHDI v.3.1.0 | LibPRI v.1.6.0 | Amfletec VoiceSync v.1.3.8 | OpenR2 v.1.3.3 for MFC/R2 support
| ViciDial SVN revision 3225 – Version 2.14-750a Build 200409-1719
qeshmja
 
Posts: 12
Joined: Mon Jun 08, 2020 5:12 pm

Re: Can't bring QC feature to work

Postby qeshmja » Fri Sep 11, 2020 9:26 am

I found very little about QC here, also the manual is rly short?
May I ask is this feature even used by others ?!
or is there any other alternatives.

Thank you.
ViciBox 9.0.3 =
OpenSuSE Leap v.15.1 64-bit | Kernel v.4.12.14 | Asterisk v.13.29.2-vici | DAHDI v.3.1.0 | LibPRI v.1.6.0 | Amfletec VoiceSync v.1.3.8 | OpenR2 v.1.3.3 for MFC/R2 support
| ViciDial SVN revision 3225 – Version 2.14-750a Build 200409-1719
qeshmja
 
Posts: 12
Joined: Mon Jun 08, 2020 5:12 pm


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