real time monitor, barge rings in agents ear

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

real time monitor, barge rings in agents ear

Postby dreedy » Tue Sep 01, 2020 9:47 am

Hello everyone,

I have a strange issue that has popped up. first of all i use a unlocked cell phone as a monitor phone. I have installed zoiper from the app store and setup a phone in the zoiper software that attaches to my test server. I had a manager report to me that when he tried to use the production setup which is the same but the phone is attached to my production server.

The manager reported that when trying to use the real time report he would try the barge and the agent which he tried to barge heard him, with an indicator of a ringing as the manager clicked on the an agent in conversation with a customer. we have tried several campaigns and i have also replicated this with our gigaset handset model also. I have also be able to replicate this on my test server and am not sure what else i can do to change this function of the barge so that it silently enters into the conference. Is anyone else experiencing this issue?
1- mysql/apache Server (ViciBox 11) Dell R640
1- Dialer (Vicibox 11) Dell R620
1- Archive Server Drobo 810n

Asterisk 16.30.0-vici |VERSION: 2.14-900a | BUILD: 231115-1636 | svn 3787 |dbschema 1702
dreedy
 
Posts: 168
Joined: Tue Nov 24, 2015 10:16 pm

Re: real time monitor, barge rings in agents ear

Postby hansg » Tue Sep 01, 2020 11:17 am

Have you checked the Campaign Setting for:

"Blind Monitor Warning:"
Dual Core - 4GB DDR3 - 80GB SSD
Vicibox 9
VERSION: 2.14-751a
BUILD: 200425-0949
SSL Installed
hansg
 
Posts: 129
Joined: Wed May 11, 2016 8:56 pm

Re: real time monitor, barge rings in agents ear

Postby dreedy » Wed Sep 02, 2020 7:26 am

That setting is set to "disabled"
1- mysql/apache Server (ViciBox 11) Dell R640
1- Dialer (Vicibox 11) Dell R620
1- Archive Server Drobo 810n

Asterisk 16.30.0-vici |VERSION: 2.14-900a | BUILD: 231115-1636 | svn 3787 |dbschema 1702
dreedy
 
Posts: 168
Joined: Tue Nov 24, 2015 10:16 pm

Re: real time monitor, barge rings in agents ear

Postby dreedy » Wed Sep 16, 2020 7:48 am

Anyone have any ideas? this is still happening to me.
1- mysql/apache Server (ViciBox 11) Dell R640
1- Dialer (Vicibox 11) Dell R620
1- Archive Server Drobo 810n

Asterisk 16.30.0-vici |VERSION: 2.14-900a | BUILD: 231115-1636 | svn 3787 |dbschema 1702
dreedy
 
Posts: 168
Joined: Tue Nov 24, 2015 10:16 pm


Return to Support

Who is online

Users browsing this forum: Google [Bot] and 73 guests