New install no mute botton

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

New install no mute botton

Postby ruben23 » Mon Jul 06, 2020 7:38 pm

Version: 2.14b0.5
SVN Version: 3260
DB Schema Version: 1598
DB Schema Update Date: 2020-06-30 12:36:15
Password Encryption: DISABLED - S1 - C1
Auto User-add Value: 101
Recording Prompt Count: 0
Install Date: 2020-06-30
asterisk13-vici

HI guys any idea when i loginas agent i can see the mute button its not there

https://i.postimg.cc/4x07zTsF/Mute.png
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: New install no mute botton

Postby carpenox » Mon Jul 06, 2020 9:39 pm

its disabled by default because it makes asterisk unstable.
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL

Re: New install no mute botton

Postby ruben23 » Tue Jul 07, 2020 8:12 am

@carpenox

How to enable it.? i been using this all along just when i installed a new system, but i did not get to see it
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: New install no mute botton

Postby mflorell » Tue Jul 07, 2020 8:56 am

There's a new agc/options.php setting you can enable for this:

$ast13_volume_override = '0'; # set to 1 to allow agent to use volume controls even on Asterisk 13 servers


Just change that to '1' and the volume/mute buttons will reappear
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: New install no mute botton

Postby ruben23 » Tue Jul 07, 2020 10:47 am

@Matt

Thanks a lot for this, why is it remove by default.? are there any major issue with it.?
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: New install no mute botton

Postby mflorell » Tue Jul 07, 2020 6:50 pm

Yes, it has been causing frequent Asterisk crashes on some client systems, so we have disabled it by default now.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: New install no mute botton

Postby appy » Mon Jul 20, 2020 8:23 am

Hi,
there is no agc/options.php. instead, i changed the agc/options-example.php >$ast13_volume_override = '0'; # set to 1
however the volume buttons still not appear

please advice if there is something else that may be required.

------------------------------------------------------------
Vicibox: 8.1.2, Version: 2.14b0.5
SVN Version: 3256, DB Schema Version: 1596
Asterisk Version: 13.21.1-vici
Environment : Hosted vicidial Server
server setup : express single server
hardware : 3.4 GHz, Intel Xeon Platinum 8124M,
250 GB SSD, 5.25 GB Ram.
appy
 
Posts: 2
Joined: Mon Jul 13, 2020 10:53 am

Re: New install no mute botton

Postby mflorell » Mon Jul 20, 2020 8:32 am

You have to create a new "options.php" file, or copy the options-example.php file to options.php. This was done so that your options will survive an upgrade.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: New install no mute botton

Postby appy » Mon Jul 20, 2020 9:08 am

Thanks Matt. Works perfectly.
appy
 
Posts: 2
Joined: Mon Jul 13, 2020 10:53 am

Re: New install no mute botton

Postby Farzvoip » Fri Jun 10, 2022 5:37 am

Hello all,

I have created the options.php and made changes what you have said to change, and reboot the system, but still now option of volume and mute and unmute button. please someone guide me.

Image

Image Link
https://postimg.cc/gallery/W3YmLjJ



VERSION: 2.14-858a
BUILD: 220513-0819
© 2022 ViciDial Group
Asteris version 13.29.2-vici, tried in vicibox 9.0.0, 9.0.1, 9.0.3 and 10.0.0
server Intel(R) Xeon(R) CPU E3-1230 v3 @ 3.30GHz
Farzvoip
 
Posts: 19
Joined: Wed Dec 22, 2021 5:59 pm


Return to Support

Who is online

Users browsing this forum: No registered users and 91 guests