Outbound call succeeds but agent is not called.

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Outbound call succeeds but agent is not called.

Postby kvar » Fri Jul 03, 2020 5:44 am

Campaign is set to manual dial. When the agent press 'Get next lead' the asterisk makes a call to a conference (8600051) and then calls the lead and the call succeeds and answered.

However, the agent (logged in andthe softphone is registered in the same extention 1001) does not receive any notification or call.

Here is the asterisk cli out:
[Jul 3 13:20:16] -- Called 8600051@default
[Jul 3 13:20:16] -- Executing [8600051@default:1] NoOp("Local/8600051@default-00000020;2", "++++++++++++++++VICIDIAL conferences 8600051 ") in new stack
[Jul 3 13:20:16] -- Executing [8600051@default:2] MeetMe("Local/8600051@default-00000020;2", "8600051,F") in new stack
[Jul 3 13:20:16] -- Local/8600051@default-00000020;1 answered
[Jul 3 13:20:16] -- Executing [306936666666@default:1] AGI("Local/8600051@default-00000020;1", "agi://127.0.0.1:4577/call_log") in new stack
[Jul 3 13:20:16] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=KVAR))
[Jul 3 13:20:16] <Local/8600051@default-00000020;1>AGI Tx >> 200 result=0
[Jul 3 13:20:16] -- <Local/8600051@default-00000020;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jul 3 13:20:16] <Local/8600051@default-00000020;1>AGI Tx >> HANGUP
[Jul 3 13:20:16] -- Executing [306936666666@default:2] Dial("Local/8600051@default-00000020;1", "SIP/VoIPcurrier/6936666666,,To") in new stack
[Jul 3 13:20:16] == Using SIP RTP CoS mark 5
[Jul 3 13:20:16] -- Called SIP/VoIPcurrier/6936666666
[Jul 3 13:20:16] -- Created MeetMe conference 1023 for conference '8600051'
[Jul 3 13:20:16] -- <Local/8600051@default-00000020;2> Playing 'conf-onlyperson.gsm' (language 'en')
[Jul 3 13:20:17] == Manager 'sendcron' logged off from 127.0.0.1
[Jul 3 13:20:19] -- SIP/VoIPcurrier-00000047 is ringing
[Jul 3 13:20:22] > 0x7fbe8c011e40 -- Strict RTP learning after remote address set to: 143.79.76.97:17216
[Jul 3 13:20:22] -- SIP/VoIPcurrier-00000047 answered Local/8600051@default-00000020;1
[Jul 3 13:20:22] -- Channel SIP/VoIPcurrier-00000047 joined 'simple_bridge' basic-bridge <810cf4d0-9347-4396-ae47-c887331b58ec>
[Jul 3 13:20:22] -- Channel Local/8600051@default-00000020;1 joined 'simple_bridge' basic-bridge <810cf4d0-9347-4396-ae47-c887331b58ec>
[Jul 3 13:20:22] > 0x7fbe8c011e40 -- Strict RTP switching to RTP target address 143.79.76.97:17216 as source
[Jul 3 13:20:27] > 0x7fbe8c011e40 -- Strict RTP learning complete - Locking on source address 143.79.76.97:17216
[Jul 3 13:20:30] -- -- G.729 PLC
[Jul 3 13:20:30] -- -- G.729 PLC
[Jul 3 13:20:30] -- -- G.729 PLC
[Jul 3 13:20:30] -- -- G.729 PLC
[Jul 3 13:20:30] -- -- G.729 PLC
[Jul 3 13:20:31] -- -- G.729 PLC
[Jul 3 13:20:31] -- -- G.729 PLC
[Jul 3 13:20:31] -- -- G.729 PLC
[Jul 3 13:20:31] -- Channel SIP/VoIPcurrier-00000047 left 'simple_bridge' basic-bridge <810cf4d0-9347-4396-ae47-c887331b58ec>
[Jul 3 13:20:31] -- Channel Local/8600051@default-00000020;1 left 'simple_bridge' basic-bridge <810cf4d0-9347-4396-ae47-c887331b58ec>
[Jul 3 13:20:31] == Spawn extension (default, 306936666666, 2) exited non-zero on 'Local/8600051@default-00000020;1'
[Jul 3 13:20:31] -- Executing [h@default:1] AGI("Local/8600051@default-00000020;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----14-----14-----SIP 200 OK)") in new stack
[Jul 3 13:20:31] -- <Local/8600051@default-00000020;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... 14-----SIP 200 OK) completed, returning 0
[Jul 3 13:20:31] <Local/8600051@default-00000020;1>AGI Tx >> HANGUP
[Jul 3 13:20:31] -- Hungup 'DAHDI/pseudo-611135831'
[Jul 3 13:20:31] == Spawn extension (default, 8600051, 2) exited non-zero on 'Local/8600051@default-00000020;2'
[Jul 3 13:20:31] WARNING[32502][C-00000057]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Jul 3 13:20:31] -- Executing [h@default:1] AGI("Local/8600051@default-00000020;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
[ 3 13:20:31] -- <Local/8600051@default-00000020;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
[Jul 3 13:20:31] <Local/8600051@default-00000020;2>AGI Tx >> HANGUP

Our Installation:
VERSION: 2.14-756a
BUILD: 200609-2257
Asterisk 13.29.2-vici
openSUSE Leap 15.1
kvar
 
Posts: 20
Joined: Sat Jun 27, 2020 8:01 am

Re: Outbound call succeeds but agent is not called.

Postby kvar » Fri Jul 03, 2020 5:51 am

In addition, I see on agent web form a notice that there is an active call in my conference 860051
kvar
 
Posts: 20
Joined: Sat Jun 27, 2020 8:01 am

Re: Outbound call succeeds but agent is not called.

Postby carpenox » Fri Jul 03, 2020 6:54 am

Does your carrier supprt g729 and do you have that enabled in softphone?
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
carpenox
 
Posts: 2230
Joined: Wed Apr 08, 2020 2:02 am
Location: Coral Springs, FL


Return to Support

Who is online

Users browsing this forum: Bing [Bot] and 99 guests