Date discrepancy on the recording

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Date discrepancy on the recording

Postby jessiekidfernando » Fri Aug 30, 2019 3:12 pm

Hello Everyone,

Anyone knows why the file is being created using a different date? See sample logs below. The call was the initiated on August 30 but hte file name is August 31.



[Aug 30 15:22:23] VERBOSE[30849][C-00006d4f] pbx.c: Executing [8309@default:2] Monitor("Local/58600063@default-000044a1;1", "wav,20190831-032222_2534682163_OUTSOURC_CSP5661_V8301522090033678544_") in new stack
[Aug 30 15:22:35] VERBOSE[30914][C-00006d55] pbx.c: Executing [8309@default:2] Monitor("Local/58600058@default-000044a3;1", "wav,20190831-032234_3093358504_OUTSOURC_CSP5685_V8301522130036763615_") in new stack
[Aug 30 15:22:55] VERBOSE[31106][C-00006d6e] pbx.c: Executing [8309@default:2] Monitor("Local/58600051@default-000044b9;1", "wav,20190831-032253_9735736710_OUTSOURC_CSP5658_V8301522340036764318_") in new stack
[Aug 30 15:23:01] VERBOSE[31169][C-00006d71] pbx.c: Executing [8309@default:2] Monitor("Local/58600055@default-000044ba;1", "wav,20190831-032300_8594756792_OUTSOURC_CSP5697_V8301522480036764317_") in new stack
[Aug 30 15:23:29] VERBOSE[31296][C-00006d7e] pbx.c: Executing [8309@default:2] Monitor("Local/58600064@default-000044c0;1", "wav,20190831-032328_2093128259_OUTSOURC_CSP5672_V8301522440033976011_") in new stack
[Aug 30 15:23:46] VERBOSE[31466][C-00006d94] pbx.c: Executing [8309@default:2] Monitor("Local/58600066@default-000044d4;1", "wav,20190831-032345_5309256041_OUTSOURC_CSP5717_V8301523370034588546_") in new stack
[Aug 30 15:23:52] VERBOSE[31512][C-00006d9b] pbx.c: Executing [8309@default:2] Monitor("Local/58600053@default-000044d6;1", "wav,20190831-032350_5595564715_OUTSOURC_CSP5686_V8301523410036763488_") in new stack
[Aug 30 15:24:13] VERBOSE[31712][C-00006da7] pbx.c: Executing [8309@default:2] Monitor("Local/58600061@default-000044de;1", "wav,20190831-032412_5024479967_OUTSOURC_CSP5665_V8301523440036764247_") in new stack
[Aug 30 15:24:29] VERBOSE[31833][C-00006db4] pbx.c: Executing [8309@default:2] Monitor("Local/58600063@default-000044e8;1", "wav,20190831-032428_6413441620_OUTSOURC_CSP5661_V8301524080036762607_") in new stack
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm

Re: Date discrepancy on the recording

Postby williamconley » Sun Sep 08, 2019 12:20 pm

Is the server's time correct?

What time zone is involved? (Server time, Agent time, Prospect/Lead time ...)

If the recording filename is using GMT (which is also UTC), then your time zone offset could cause the GMT date to actually be tomorrow if the call is late enough in the day.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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Joined: Wed Oct 31, 2007 4:17 pm
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Re: Date discrepancy on the recording

Postby jessiekidfernando » Mon Sep 30, 2019 9:47 am

Hello william,

I resolved this issue. We were able to adjust the recording based on the server time instead on the workstation time.
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm


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