Check for call running, please wait: 1

[joebiden]

Hi,

I been encountering this and i dont know what seems causing this, is this a bug?

Regards,

[mflorell]

This is a response to a bug actually. If the system is checking to see if there is a call about to be sent to the agent, the system will not allow the agent to go into a paused state.

[joebiden]

Hi,

How can we resolved this as we already updated to the current release

Regards,

[mflorell]

If this happens a lot on your system, it is usually either a network issue or a database issue. The most common problem is a database that has too many active records in it, like within the vicidial_list table or some of the log tables. Make sure you are regularly archiving your logs, and depending on your database hardware you should have less than 2-10 million leads in the vicidial_list table.