Email agent problems :(

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Email agent problems :(

Postby cvillarreal77 » Thu May 23, 2019 6:22 pm

i have problems with email agent..

i have vicibox 8.1.2

Version: 2.14b0.5
SVN Version: 3047

i configured with gmail..

the steps are:

1. Installed following perl Cpan modules

cpan
install LWP::UserAgent
install HTML::Entities
install HTML::Strip
install HTML::FormatText
install HTML::TreeBuilder
install Switch
install Time::Local
install MIME::Decoder
install Mail::POP3Client
install Mail::IMAPClient
install Mail::Message
install Mail::Box
install IO::Socket::SSL
install MIME::Base64

cpan[1]> install LWP::UserAgent
Reading '/root/.cpan/Metadata'
Database was generated on Thu, 23 May 2019 20:57:06 GMT
LWP::UserAgent is up to date (6.39).

cpan[2]> install HTML::Entities
HTML::Entities is up to date (3.69).

cpan[3]> install HTML::Strip
HTML::Strip is up to date (2.10).

cpan[4]> install HTML::FormatText
HTML::FormatText is up to date (2.16).

cpan[5]> install HTML::TreeBuilder
HTML::TreeBuilder is up to date (5.07).

cpan[6]> install Switch
Switch is up to date (2.17).

cpan[7]> install Time::Local
Time::Local is up to date (1.28).

cpan[8]> install MIME::Decoder
MIME::Decoder is up to date (5.509).

cpan[9]> install Mail::POP3Client
Mail::POP3Client is up to date (2.19).

cpan[10]> install Mail::IMAPClient
Mail::IMAPClient is up to date (3.42).

cpan[11]> install Mail::Message
Mail::Message is up to date (3.008).

cpan[12]> install Mail::Box
Mail::Box is up to date (3.007).

cpan[13]> install IO::Socket::SSL
IO::Socket::SSL is up to date (2.066).

cpan[14]> install MIME::Base64
MIME::Base64 is up to date (3.15).

2. Enabled allow emails in System Settings "1"
3. Enabled Modify Email Accounts option in user interface Options
4. Added Email group inside Inbound Menu , active y
5. Added IMAP Email Account inside Admin->Email Accounts ---->email reply-to
address (which is just the actual email address on the account) and the email
account server is entered properly (ex: gmail is imap.gmail.com). frecuency 5 minutes , active =y
6. Enabled Allow Emails in Campaign Settings active=y
7. Added /usr/share/astguiclient/AST_inbound_email_parser.pl in cronttab -e , already
8.-check In-Group Call Handle Method" setting for the associated email
account,
9.-sure that the "E" keepalive is present in the
/etc/astguiclient.conf
VARactive_keepalives => 123456789E
10.-campaign , detail, Allowed Inbound Groups" section,
check the box next to each email in-group that the campaign will take.


an the error thay i see are:
1.-the only way that emails work is with the option ./AST_inbound_email_parser.pl--- force-check.... , Could Gmail have a problem? what do the option force-check?
2.-when the agents are paused, dont show the emails in queue in the email section, only shows the emails in the admin seccion,then email "Un-handled Emails: "
3.- the attachment of microsoft office in the incoming mail, dont works ,only photos
4.-which means the error that comes out in the main window "ERROR -ID variable missin" should show like a inbox like oulook? :)
5.-the email agent is compatible with calls and chat to same time? :)
cvillarreal77
 
Posts: 92
Joined: Wed Dec 16, 2015 3:38 pm

Re: Email agent problems :(

Postby cvillarreal77 » Mon May 27, 2019 7:14 pm

:cry: :cry: :cry: :cry: :cry: :cry:
cvillarreal77
 
Posts: 92
Joined: Wed Dec 16, 2015 3:38 pm


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