Recordings duration doesn't match on the actual file

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Recordings duration doesn't match on the actual file

Postby jessiekidfernando » Thu May 16, 2019 9:08 am

Hello Everyone,

Any idea why the duration of the recordings doesn't match on the actual file?

See example below.

https://snag.gy/Jn6c5G.jpg

Regards,

Jessie Kid Fernando
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
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Re: Recordings duration doesn't match on the actual file

Postby williamconley » Thu May 16, 2019 10:56 am

Do you have a recording delay configured?
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Re: Recordings duration doesn't match on the actual file

Postby jessiekidfernando » Thu May 16, 2019 11:28 am

Hello Williamconley,

Where can I see that?
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm

Re: Recordings duration doesn't match on the actual file

Postby jessiekidfernando » Thu May 16, 2019 11:28 am

Never mind. I am now double checking it.
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm

Re: Recordings duration doesn't match on the actual file

Postby jessiekidfernando » Thu May 16, 2019 11:29 am

It is set to 0.
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm

Re: Recordings duration doesn't match on the actual file

Postby williamconley » Thu May 16, 2019 12:19 pm

was the call inbound or outbound and did you get that setting from Ingroup or Campaign?

Is recording also set for the agent? I can only think that there's a conflict/overlap in recording for DID/User/Ingroup/Campaign and that the log shows the call length instead of the recording length when the recording was initiated only during one stage of the call.

Or the agent pushed the "stop recording" button.

Technically none of those should create a wrong value in that field, but there are a lot of factors involved.

Also, of course, it's possible there's a flaw in the system somewhere. A dialplan context without a "hangup()" would be expected to leave the field blank instead of wrong, but this is linux where anything can magically happen. lol. 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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