Callback with incorrect LIVE status

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Callback with incorrect LIVE status

Postby dspaan » Mon May 06, 2019 4:23 am

An employee was complaining about a blinking callbacks button in her screen so i investigated the case and found that in her callback page (on the admin side) it says there is a LIVE callback but when you inspect that lead it says there are two callbacks planned but they have status INACTIVE.

It looks like the agent made two callbacks for the same date, i guess this has something to do with it. What's causing the incorrect LIVE status?

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Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: Callback with incorrect LIVE status

Postby dspaan » Mon May 06, 2019 4:25 am

Update: I fixed it by running this cronjob manually: /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --purge-non-cb --remove-dup-cb --quiet

It's disabled in the default vicibox crontab.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Callback with incorrect LIVE status

Postby williamconley » Tue May 21, 2019 6:52 pm

dspaan wrote:Update: I fixed it by running this cronjob manually: /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --purge-non-cb --remove-dup-cb --quiet

It's disabled in the default vicibox crontab.

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