vicidial.org

Of a sudden today many of our outbound calls made by individual agents were met with recorded robo-blocking messages. I changed our outbound D.I.D.'s to little used ones and checked them against apps like "Hiya" and they came up clean. Nevertheless agents reported getting hit with an unprecedented number of robo-block recordings.

Can anyone shed any light on what is going on? Also note we rarely dial cell numbers- almost exclusively landlines.

We checked our provider and they are not aware of any "global: blacklist.

We also saw an increase of this today.

I changed our outbound D.I.D.'s to little used ones

Little used? Try getting new ones. The only two pieces of information you are broadcasting are the Caller ID Number and the Caller ID Name. In the US, the Number is used and the name discarded. So two possibilities: Your CID Numbers are known robodialers OR your CID name is actually getting through to the carrier in which case you may want to look at the loopback dialplan that allows you to set the CallerID Name as well. But that seems unlikely to be the problem unless you are calling in Canada (which actually passes the name).

Did you try another carrier?

We didn't get any indications of those issues on our heavy dialing hosted clients today.

williamconley wrote:

I changed our outbound D.I.D.'s to little used ones

Little used? Try getting new ones. The only two pieces of information you are broadcasting are the Caller ID Number and the Caller ID Name. In the US, the Number is used and the name discarded. So two possibilities: Your CID Numbers are known robodialers OR your CID name is actually getting through to the carrier in which case you may want to look at the loopback dialplan that allows you to set the CallerID Name as well. But that seems unlikely to be the problem unless you are calling in Canada (which actually passes the name).

I bought new DIDs today (without CNAM/LIDB). We will see what happens.

mflorell wrote:Did you try another carrier?

We didn't get any indications of those issues on our heavy dialing hosted clients today.

We get this with clients sometimes. The utter disbelief when they change their CID and *poof* everything works again immediately switches to relief. But that fades quickly when I explain the meaning behind the event.

Follow the rules. NDNC, use a valid CallerID. Don't piss off consumers. Keep your Drop % below 3% where it belongs ... or "you, too can expect a visit from a large group with badges and a truck which will be used to empty your entire office of electronics and paperwork as evidence!"