Current active calls is incorrect

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Current active calls is incorrect

Postby jessiekidfernando » Wed Mar 06, 2019 6:22 pm

Seems like we are not getting the correct figures:

current active calls: 3521
calls ringing: 3521

We have stopped dialing by changing the dial method to INBOUND_MAN. But still upon checking the real time report we are seeing calls ringing. Do you know where we can locate that?

Thanks in advance.

Jessie Kid Fernando
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm

Re: Current active calls is incorrect

Postby williamconley » Wed Mar 06, 2019 8:49 pm

have a look at vicidial_auto_calls, but also look at why they aren't being cleared out. either the carrier extension for the agi with call_log is missing OR the numbers being dialed don't match a dial pattern (thus not invoking the call_log agi). In either case, if the agi never invokes, it never manages that auto-call entry and the entry will just stay there forever.

PS: Well Posted Version Info. 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Current active calls is incorrect

Postby jessiekidfernando » Mon Mar 11, 2019 11:58 pm

Hello William,

call_log is included on the extension. Also the dial pattern does match.
OS: Linux version 4.4.155-68-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) )
VERSION: 2.14-717a
BUILD: 190724-1603
Asterisk: 13.21.1-vici
Dahdi: 2.11.1
jessiekidfernando
 
Posts: 152
Joined: Fri Feb 08, 2019 5:49 pm

Re: Current active calls is incorrect

Postby williamconley » Tue Mar 12, 2019 1:14 am

williamconley wrote:have a look at vicidial_auto_calls ...

?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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