Wait time option press callback queue for on-hook agents

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Wait time option press callback queue for on-hook agents

Postby dspaan » Sat Feb 02, 2019 10:26 am

I tested the press callback queue feature for an ingroup with on-hook agents but when the callback request is dialed by the campaign the on-hook agent is not dialed. Is this by design?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: Wait time option press callback queue for on-hook agents

Postby mflorell » Mon Feb 04, 2019 7:06 am

Yes, this feature was never intended to work with on-hook agents.
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Re: Wait time option press callback queue for on-hook agents

Postby williamconley » Thu Jul 11, 2019 10:05 pm

Another way to say that is "that would have cost more, and the sponsor didn't need it, so it doesn't work with OnHook agents". Could be developed, obviously.
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