Page 1 of 1
Wait time option press callback queue for on-hook agents
Posted:
Sat Feb 02, 2019 10:26 amby dspaan
I tested the press callback queue feature for an ingroup with on-hook agents but when the callback request is dialed by the campaign the on-hook agent is not dialed. Is this by design?
Re: Wait time option press callback queue for on-hook agents
Posted:
Mon Feb 04, 2019 7:06 amby mflorell
Yes, this feature was never intended to work with on-hook agents.
Re: Wait time option press callback queue for on-hook agents
Posted:
Thu Jul 11, 2019 10:05 pmby williamconley
Another way to say that is "that would have cost more, and the sponsor didn't need it, so it doesn't work with OnHook agents". Could be developed, obviously.