Called BEING HUNG UP AUTOMATICALLY

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Called BEING HUNG UP AUTOMATICALLY

Postby Leckbush » Wed Jan 16, 2019 6:04 pm

Hi

We have calls that suddenly hungup in the middle call without us even knowing the call was dropped. No sound was notified. Not even the hungup.
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Re: Called BEING HUNG UP AUTOMATICALLY

Postby ambiorixg12 » Wed Jan 16, 2019 8:57 pm

Post the Asterisk CLI , the reason could be many

Session timers
NAT
One of the call parties Hangup
Others
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Re: Called BEING HUNG UP AUTOMATICALLY

Postby williamconley » Wed Jan 16, 2019 9:28 pm

Was the dropped call the Lead disappearing from the meetme room or the AGENT call disappearing from the meetme room? CLI should tell you which. Makes a big difference.
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Re: Called BEING HUNG UP AUTOMATICALLY

Postby Leckbush » Fri Jan 18, 2019 4:05 pm

the agent call disappearing
Server 1: ViciBox v.8.1.2 181002 | Single Machine | VERSION: 2.14-580c BUILD: 190406-1615| Asterisk 13.21.1-vici
i7-4790K - 16GB DDR3 - 1TB HDD
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Re: Called BEING HUNG UP AUTOMATICALLY

Postby williamconley » Fri Jan 18, 2019 4:49 pm

ok: At the moment of a hangup matching this description, were there any error messages in the asterisk CLI?

Since you already answered "agent call disappearing from meetme room", I presume you checked the asterisk CLI to get this information (probably), so you could post the single-call hangup output if you're not sure ...
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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