AMD Not Working

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

AMD Not Working

Postby rameez.amjad4 » Tue Dec 04, 2018 1:03 pm

Version: 2.14b0.5
SVN Version: 3054
DB Schema Version: 1561
DB Schema Update Date: 2018-11-27 14:07:41
Password Encryption: DISABLED - S1 - C1
Auto User-add Value: 101
Recording Prompt Count: 0
Install Date: 2018-11-27

We are using the above mentioned version of Vicibox 8.1.2 and AMD is working on calls, when we use extension 8369 still we get voicemails as we get using extension 8368 in campaign settings, Please update how we can set AMD to start working?

Please Update, Thanks.
rameez.amjad4
 
Posts: 91
Joined: Wed Oct 03, 2018 1:23 pm

Re: AMD Not Working

Postby frequency » Tue Dec 04, 2018 4:04 pm

viewtopic.php?f=8&t=38903

i have a similar thread open which is still not resolved. we moved to using 8.0.1 vicibox which resolved our issues.
frequency
 
Posts: 117
Joined: Mon Jun 13, 2016 11:18 am

Re: AMD Not Working

Postby williamconley » Tue Dec 04, 2018 4:22 pm

AMD is an Asterisk Module, but is installed by the Vicibox installer. It is not related to Vicidial, however there are some settings in the Vicidial Web Interface that can affect AMD. If AMD is not working, your best bet is to set up a test call to a known answering machine and another to a known human and play with those settings until you succeed. After that, some tweaking will likely still be needed as all answering machines are different (not like there's some sort of universal "i'm a machine" tone required legally or something).

If you familiarize yourself with the AMD configuration options, which is an Asterisk Module unrelated to Vicidial, you'll get the idea.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: AMD Not Working

Postby ed123 » Wed Dec 05, 2018 11:47 pm

same issue with this one. I modify some setting of amd.conf will do the job. Best to test it first..
ed123
 
Posts: 294
Joined: Mon Mar 15, 2010 9:19 pm

Re: AMD Not Working

Postby rameez.amjad4 » Wed Dec 05, 2018 11:54 pm

Can you share what modifications you made there?
rameez.amjad4
 
Posts: 91
Joined: Wed Oct 03, 2018 1:23 pm

Re: AMD Not Working

Postby Sashen2137 » Wed Feb 13, 2019 9:20 am

Try the below and post results back

viewtopic.php?f=4&t=39112
VERSION: 2.14-692a | BUILD: 180927-0018 | Asterisk 13.21.1-vici | Single Server Intel(R) Xeon(R) CPU X5450 @ 3.00GHz | 15 Agents | No Other Software | No Other Hardware
Sashen2137
 
Posts: 15
Joined: Thu Nov 22, 2018 9:08 am

Re: AMD Not Working

Postby rameez.amjad4 » Mon Mar 18, 2019 5:06 pm

Is that possible if i put AMD configuration of Vicibox 7.0.4 into extensions.config file of Vicibox 8.1.2, would that work?

Please reply, Thanks.
rameez.amjad4
 
Posts: 91
Joined: Wed Oct 03, 2018 1:23 pm


Return to Support

Who is online

Users browsing this forum: Bing [Bot] and 83 guests