Hardware Recommendation

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Re: Hardware Recommendation

Postby mubeen » Wed Nov 28, 2018 12:02 pm

Well I consulted someone, he did resolved my issue, not sure what he changed or would have posted here for others. The only thing I can found he changed was Max calls per second to 100 but dont think this would make any difference with this issue

Really appreciate you guys helping :)
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm

Re: Hardware Recommendation

Postby mflorell » Thu Nov 29, 2018 6:08 am

Changing max calls per second to 100 is a horrible idea usually. Very few carriers can handle that level of rapid calls being placed, and the ones that can usually require a wholesale agreement before they will give you that kind of capacity.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Hardware Recommendation

Postby williamconley » Thu Nov 29, 2018 8:43 pm

mflorell wrote:Changing max calls per second to 100 is a horrible idea usually. Very few carriers can handle that level of rapid calls being placed, and the ones that can usually require a wholesale agreement before they will give you that kind of capacity.

In other words: Check with your carrier and set that value to the actual number of calls you're allowed to generate per second. It may be on their web site. But if not, set it to 5 or 10 for now. Our rule of thumb is usually "1 per 10 agents" so 20 agents is 2 calls per second.

Otherwise, you may (in the future) find yourself with "congestion" and not have any idea why. Congestion results when you exceed a limit (max trunks, max calls per second). Since this is one of those "generally happens when you're Very Busy" problems, it's best to nip it in the bud. You'll be too busy to want to deal with it when the error actually pops up. 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Hardware Recommendation

Postby mubeen » Tue Dec 04, 2018 3:13 pm

Thank you for the suggestions, I'll look into that as well :)
ViciBox v.8.0.1
VERSION: 2.14-667a
BUILD: 180331-1715
mubeen
 
Posts: 116
Joined: Mon Feb 19, 2018 1:49 pm

Previous

Return to Support

Who is online

Users browsing this forum: No registered users and 88 guests