Lead modify screen hangup reason

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Lead modify screen hangup reason

Postby dspaan » Mon Oct 01, 2018 12:38 pm

When i go to a lead and view it in the lead modify screen and it says the hangup reason is AGENT, is this reliable or could there be a scenario where the client has hungup and not the agent while it displays hangup reason is AGENT?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: Lead modify screen hangup reason

Postby mflorell » Mon Oct 01, 2018 7:36 pm

It should be pretty reliable, although if the agent is in a call that was a 3way call sent from a fronter, then it's possible the customer could hang up and the hangup reason still be set to AGENT.
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