OPTIONS missing TODAY :(

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OPTIONS missing TODAY :(

Postby cvillarreal77 » Mon Jul 23, 2018 1:21 pm

hy :)

today I realized that some options were disabled in vicidial, for example, the list menu, dial method in all campaigns , etc.

the statusses options only a blue stripe appears

the load lead option en user account appears in zero, but if I set one does not save the changes.

the list menu does not appear on the left side

my user admin account have the all permissions


Has something similar happened to someone?

i have vicibox 7.03
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Re: OPTIONS missing TODAY :(

Postby thephaseusa » Tue Jul 24, 2018 5:41 am

Have you tried a different admin account, such as 6666?
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Re: OPTIONS missing TODAY :(

Postby cvillarreal77 » Tue Jul 24, 2018 12:05 pm

yes... i create a new account with all permissions and i get the same result


Does vicidial have time restrictions?


can it be some service that is not running?
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Re: OPTIONS missing TODAY :(

Postby blackbird2306 » Tue Jul 24, 2018 12:35 pm

cvillarreal77 wrote:the load lead option en user account appears in zero, but if I set one does not save the changes.

For me it looks like your database is corrupt / crashed. Try to repair your database:
Code: Select all
mysqlcheck -u root -p --auto-repair --check --optimize --all-databases

or
Code: Select all
mysqlcheck -u cron -p --auto-repair --check --optimize --all-databases
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: OPTIONS missing TODAY :(

Postby cvillarreal77 » Tue Jul 24, 2018 12:52 pm

I had already done this too and found no errors :(

i just have to restart my cluster servers :(

some any tip :( ?
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Re: OPTIONS missing TODAY :(

Postby blackbird2306 » Tue Jul 24, 2018 1:12 pm

Did you make any updates or something else? Are there any errors in your apache logs (/var/log/apache2)? And turn full error_reporting in php.ini on (don't forget to restart apache)!!
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: OPTIONS missing TODAY :(

Postby cvillarreal77 » Tue Jul 24, 2018 5:29 pm

i didn´t upgrade recenctly

but i resolved the problem :)

en system settings the option "Outbound Auto-Dial Active" was in blanck , i put the number one and that is it

but I had a backup on vicibox and compare options defaults and i can see other options in blank :shock: , and I manually corrected the others

My concern is that this continues to happen and why did it happen?

thank very much for yours helps my friends
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Re: OPTIONS missing TODAY :(

Postby williamconley » Tue Jul 24, 2018 5:53 pm

At the bottom of the system settings page:

"Click here to see Admin changes to the system settings"

That will tell you who and what time and the IP of the person who makes this change.

If that log has no entry explaining the change, there are a couple obvious options:
1) Your upgrade was flawed and when other changes on this page are made, this value is omitted and somehow "blanked" due to the difference in your DB Schema vs your live admin web GUI code on at least one server used as Admin Web.
2) You have an external source changing your DB value for this field. There are many reasons why this happens, but if it's your server ... YOU should be cognizant of any and all such access.

Happy Hunting 8-)
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Re: OPTIONS missing TODAY :(

Postby okli » Wed Jul 25, 2018 1:02 am

Could it be that buggy MS Edge was used to amend admin pages?

There is a nasty bug is recent Edge versions:
viewtopic.php?f=4&t=38484&p=134313&hilit=Edge#p134313
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Re: OPTIONS missing TODAY :(

Postby cvillarreal77 » Fri Jul 27, 2018 4:35 pm

what is the recommend browsers for vicidial ?
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Re: OPTIONS missing TODAY :(

Postby thephaseusa » Fri Jul 27, 2018 8:52 pm

Google chrome is best for agents i think. However, i haven’t seen a browser yet that vicidial won’t run on. That includes silk and opera and dolphin and Firefox and internet explorer and safari.
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Re: OPTIONS missing TODAY :(

Postby williamconley » Sat Jul 28, 2018 7:42 am

cvillarreal77 wrote:what is the recommend browsers for vicidial ?

Vicidial is designed primarily for Firefox. It used to have some special code for IE, but seems to also work well with Chrome. Outside those, however, some of the deeper functions (or arcane functions?) can toss you a weird error. Open Source, Free, Standards-based browsers are recommended. That way the owner of the browser is unlikely to "decide" to add a new "feature" that breaks Vicidial. *cough* Edge/IE/Safari
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Re: OPTIONS missing TODAY :(

Postby thephaseusa » Sat Jul 28, 2018 8:49 am

The VICIdial Group has built a soft phone for vicidial, VICIphone. Maybe they will build an open source browser for VICIdial some day, based on Mozilla Firefox.
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Re: OPTIONS missing TODAY :(

Postby cvillarreal77 » Sat Jul 28, 2018 11:45 am

I'm interested in the viciphone, could you give me more details about this? :D :D :D :D :D :D
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Re: OPTIONS missing TODAY :(

Postby thephaseusa » Sat Jul 28, 2018 2:04 pm

https://viciphone.com/?page_id=346

And the next version of Vicibox, due out any time now, promises to come with asterisk 13 and viciphone preinstalled. And certbot for ssl certificates. Generally speaking you need a fully qualified domain name, but once you have vicidiphone (webrtc phone) running, your agents won’t have to install configure and use soft phones like we always have, viciphone is a web phone and will be ready to go when your agents log in.

You can get it working now too, if you dont want to wait for the next vicibox. There are instructions linked to that site.
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Re: OPTIONS missing TODAY :(

Postby cvillarreal77 » Tue Jul 31, 2018 12:09 pm

and when arrive the new vicibox ? : :D :)
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