Access agent Voicemail Box

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Access agent Voicemail Box

Postby sohaib » Thu Jul 19, 2018 1:29 pm


I have question regarding agent voicemail, is there any feature available on vicidial, where agent can access his voicemail box and listen message? I know i can create a dialplan and ask them to dial voicemail number enter their box number and password to access vm box, but i am looking of an option to direclty access their vm box without dialing password or vm box number, like just clicking a butting and it will start playing vm for his account.

please guide me if there is any option like this or any work around for this.

thank you

VERSION: 2.14-669a
BUILD: 180411-1647
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Re: Access agent Voicemail Box

Postby mflorell » Thu Jul 19, 2018 5:24 pm

Most of our clients use the email option that will deliver an audio file of the voicemail to the agent's email. Other than that, the only option is for the agent to dial in to listen to messages.
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