User Unavailable Action not working

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

User Unavailable Action not working

Postby dspaan » Mon Jul 16, 2018 10:14 am

Hello gentlemen,

I have a DID which i have set to the route AGENT.
This works fine. Only this option is not working for me:

User Unavailable Action

I tried setting it to ingroup or voicemail but the caller just stays in the AGENTDIRECT queue even if my testuser is paused or not logged in.

Any idea's?

Never mind, i found the answer in the manual:

In the above example, the call will go into the AGENTDIRECT in-group where it will wait until the
drop timeout of that In-Group and if the agent is still not available the call will be directed to the
Voicemail box 6666. You can also send the call to another in-group or even an extension instead of
sending it to voicemail. You can set up multiple AGENTDIRECT in-groups to be able to use different
settings for different groups of AGENTDIRECT calls. They just need to have AGENTDIRECT at the
beginning of the in-group name, such as AGENTDIRECT2, AGENTDIRECTA, etc...
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: User Unavailable Action not working

Postby williamconley » Mon May 13, 2019 3:17 pm

You should have made a second post with the answer. But ... Great update to your post. Somebody will get helped.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to Support

Who is online

Users browsing this forum: Majestic-12 [Bot] and 79 guests