Manual dial auto next

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Manual dial auto next

Postby Vince-0 » Fri Jul 13, 2018 3:47 am

Hi,
I can't find manual dial auto next feature in campaign details. It's a thing right?
Tried dial method manual and inbound_man but just don't see it and want to test manual dial auto next feature.
Running trunk from today VERSION: 2.14-679a BUILD: 180618-2300 .
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Re: Manual dial auto next

Postby blackbird2306 » Fri Jul 13, 2018 8:05 am

You need to set "Manual Auto Next Seconds" to something else than 0. "0" means it is disabled!
Manual Auto Next Seconds
If the Dial Method is set to MANUAL or INBOUND_MAN, then this setting will trigger the next lead to be automatically be dialed after this number of seconds. If enabled, it cannot be set lower than 5 seconds. Default is 0 for disabled.


Manual Auto Next Options
If the Manual Auto Next option is enabled above, then this setting will determine if the timer to automatically dial the next number will count down while the agent is paused or not. Default is DEFAULT, which will count down while the agent is paused.
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Re: Manual dial auto next

Postby Vince-0 » Mon Jul 16, 2018 3:21 am

Got it thanks blackbird,
Had to enable in system settings to see it in campaign.
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Re: Manual dial auto next

Postby williamconley » Mon Jul 16, 2018 2:44 pm

Vince-0 wrote:Got it thanks blackbird,
Had to enable in system settings to see it in campaign.

Good postback. 8-)
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