Callback a lead in 3 months / 6 months / 12 months

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Callback a lead in 3 months / 6 months / 12 months

Postby dspaan » Fri Jun 22, 2018 3:55 am

I would like to make dispo statuses that allow our agents to have a lead called back in 3, 6 or 12 months. Is there a way to do this without using the callback calendar?
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
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Re: Callback a lead in 3 months / 6 months / 12 months

Postby mflorell » Fri Jun 22, 2018 6:42 am

Those are not currently options.
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Re: Callback a lead in 3 months / 6 months / 12 months

Postby irodel_ini » Wed Jun 27, 2018 5:37 pm

Hi,

I would like to ask about scheduled callbacks if it's possible to requeue back in the cbhold tank those missed callbacks after dialer disposed it as no answer, agent not available or drop? Right now were changing it manually to put it back in the callback queue, is there a way to make it automated once dialer disposed the calback as drop or no answer it will automatically put back again in queue?

Thank you

VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici
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Re: Callback a lead in 3 months / 6 months / 12 months

Postby mflorell » Wed Jun 27, 2018 6:56 pm

That is not currently a feature, although over the next month we will be working on several new Scheduled Callback related features that were paid for by a client.
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Re: Callback a lead in 3 months / 6 months / 12 months

Postby dspaan » Fri Jul 13, 2018 11:35 am

Cool. I'll keep an eye on your twitter feed.
Regards, Dennis

Vicibox 8.0.1
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
dspaan
 
Posts: 969
Joined: Fri Aug 21, 2009 1:40 pm
Location: The Netherlands

Re: Callback a lead in 3 months / 6 months / 12 months

Postby irodel_ini » Thu Jul 19, 2018 1:24 pm

irodel_ini wrote:Hi,

I would like to ask about scheduled callbacks if it's possible to requeue back in the cbhold tank those missed callbacks after dialer disposed it as no answer, agent not available or drop? Right now were changing it manually to put it back in the callback queue, is there a way to make it automated once dialer disposed the calback as drop or no answer it will automatically put back again in queue?

Thank you

VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici



Hi, is this still not possible or not yet available features as of now? thank you
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Posts: 15
Joined: Mon Jun 25, 2018 8:36 pm


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