SURVEY PRESS 1

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SURVEY PRESS 1

Postby ruben23 » Tue Apr 17, 2018 11:59 am

Version: 2.14b0.5
SVN Version: 2812
DB Schema Version: 1523
Asterisk 1.8
Ubuntu Server 12.04.5 LTS 64bit

Hi guys i got Survey that when someone Press 1 - it will be routed to Voicemail and emailed to our survey email address,
Now our problem is how to trace or gather the Number of those who press 1 and Routed to Voicemail so we can call them back somehow, any idea guys or is this possible the Number of the customer who press 1 can be recorded so we can call them back after.? is it recorded also on the Voicemail.? or on the Report.? what could be the specific Report.? Please help, Thanks a lot
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1075
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Location: Davao City, Philippines

Re: SURVEY PRESS 1

Postby darkeye08 » Tue Jul 17, 2018 3:00 am

You can use the Ingroup Drop Option. You need to configure Call Menu > Press 1 > Ingroup and set the Drop Call Seconds to 0, then configure Drop Action to Voicemail. You can get the number of the caller.
darkeye08
 
Posts: 60
Joined: Tue Mar 03, 2015 6:39 am
Location: Cebu City, Philippines, 6000


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