vicidial.org

We faced an issue that during network issues, some recordings used to get missed in reports. We resolved the issue by setting following options in ingroup options for inbound calls.

In-Group Recording Override:ALL_FORCE
In-Group Recording Filename: FULLDATE_CUSTPHONE
Routing Initiated Recording:Y

This allowed vicidial to record calls via script running on server, regardless the agent web panel gets disconnected from the network. We tested it successfully. Percentage of missing recordings got reduced to much extent. However on daily basis, I still see there are few calls for which recordings are still missing. I saw that such calls are disposed by agents as no voice and bad connectivity.

My questions is, what can be other possible reasons of missing recordings? How can I resolve this issue?

Sometimes this happens due to overloaded system. How is your load when this problem occurs? We need the asterisk cli output for these calls to know what is going on there

When I search for it in leads, I find that the whole data is missing related to recording. Further I will check the server load and logs.

CALLS TO THIS LEAD:
# DATE/TIME LENGTH STATUS TSR CAMPAIGN LIST LEAD HANGUP REASON PHONE
1 2018-03-08 05:23:13 211 IG00 k2960 TESTCAMP 998 2961191 AGENT 7944453413


CLOSER RECORDS FOR THIS LEAD:
# DATE/TIME LENGTH STATUS TSR CAMPAIGN LIST LEAD WAIT HANGUP REASON


AGENT LOG RECORDS FOR THIS LEAD:
# DATE/TIME CAMPAIGN TSR PAUSE WAIT TALK DISPO STATUS GROUP SUB
1 2018-03-08 05:22:47 TESTCAMP k2960 17 9 260 12 IG00 AGENTS OUT


IVR LOGS FOR THIS LEAD:
# CAMPAIGN DATE/TIME CALL MENU ACTION


RECORDINGS FOR THIS LEAD:
# LEAD DATE/TIME SECONDS RECID FILENAME LOCATION TSR

I just added Manual-Dial-compatible Routing Initiated Recordings, you must enable setting at the campaign level and have a 0 recording delay. Please upgrade to the newest svn/trunk revision and try it out!