On hook agent keeps ringing

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On hook agent keeps ringing

Postby dspaan » Thu Mar 01, 2018 3:03 am

We often experience inbound calls where the caller has hung up but the on-hook agent phone keeps ringing, is there a setting that improve this behavior?

Versie: 2.14b0.5
SVN Version: 2757
DB Schema Version: 1505
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: On hook agent keeps ringing

Postby mflorell » Thu Mar 01, 2018 5:39 am

Since the on-hook call to the agent is technically a different phone call, that is normal. We usually recommend on-hook phone usage for very low volume call centers.
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