Manual call shows hangup but channel connected

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Manual call shows hangup but channel connected

Postby sohaib » Sat Nov 18, 2017 8:38 am

hi

when i dial number manually, it rings fine, it get answered fine, but when it get answered it shows LiveCall for a second and then immediately shows hangup on top right corner, but the channel keeps connected and we can still talk. but on report it shows agent on deadcall.

VERSION: 2.13-576a
BUILD: 161126-2138
© 2016 ViciDial Group

asterisk: 1.8.24
Centos7
sohaib
 
Posts: 57
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Re: Manual call shows hangup but channel connected

Postby sohaib » Mon Nov 20, 2017 6:12 am

Hi
Anyone can help me on this issue?
sohaib
 
Posts: 57
Joined: Wed Feb 23, 2011 3:59 pm

Re: Manual call shows hangup but channel connected

Postby mflorell » Mon Nov 20, 2017 7:53 am

Upgrade to the latest svn/trunk. We rewrote the manual dial code earlier this year to fix several issues related to that.
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Re: Manual call shows hangup but channel connected

Postby sohaib » Tue Nov 21, 2017 3:20 am

Hi,

I just fixed that issue by syncing time among asterisk, php, mysql

It was the issue with time synchronization, my php time was not good, i then reset it in my php.ini file ... and restart the apache service, then issue fixed.
sohaib
 
Posts: 57
Joined: Wed Feb 23, 2011 3:59 pm


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