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Agent interface freeze

PostPosted: Tue Nov 14, 2017 8:36 am
by brando16
Hi all,


while the agent talk the agent interface close the call and go in freeze and user can only exit from browser and re-login but sometime the agent stay logged in and we must emergency logout for user per user.

This happens random and we doesn't know why.

someone have idea?

thanks

Re: Agent interface freeze

PostPosted: Tue Nov 14, 2017 8:43 am
by mflorell
Any messages on the browser console when this happens?

Have you tried upgrading to the latest svn/trunk version?

Re: Agent interface freeze

PostPosted: Tue Nov 14, 2017 8:47 am
by brando16
none message on console.

we have the latest version i hope where do check this?

Re: Agent interface freeze

PostPosted: Tue Nov 14, 2017 9:01 am
by mflorell
What is the version and build at the bottom of the vicidial.php page?

Re: Agent interface freeze

PostPosted: Tue Nov 14, 2017 11:26 am
by brando16
VERSION: 2.14-580a
BUILD: 161205-1650

Re: Agent interface freeze

PostPosted: Tue Nov 14, 2017 12:22 pm
by mflorell
That version is almost a year old, I would suggest upgrading to the latest svn/trunk version.

Re: Agent interface freeze

PostPosted: Wed Nov 15, 2017 4:42 am
by brando16
ok thanks for the suggestion but how to do it?

Re: Agent interface freeze

PostPosted: Wed Nov 15, 2017 6:07 am
by mflorell
get the most recent svn/trunk code(http://wiki.vicidial.org/doku.php?id=svn)
follow the instructions for upgrading in the UPGRADE document

Re: Agent interface freeze

PostPosted: Thu Nov 23, 2017 9:05 am
by brando16
i follow the guide you provide me but i have 2.14 version so I not need to upgrade or I'm wrong?

my server is in production so before upgrade i need your confirm to update and if possible a changelog.

can you post this me?

Re: Agent interface freeze

PostPosted: Thu Nov 23, 2017 9:08 am
by mflorell
The build you are using is 11 months old, I still recommend an upgrade.

If you want a detailed changelog, just use an SVN browser like RapidSVN to view every change made since the revision you are using.

Re: Agent interface freeze

PostPosted: Fri Nov 24, 2017 6:12 am
by brando16
I followed the guide you provided me but the inbound stop working on all server the script agi_DID.agi hangup all call.
I submit rebuild con file on all server but nothing happens.

do you have idea?

Re: Agent interface freeze

PostPosted: Fri Nov 24, 2017 9:52 am
by mflorell
Did you upgrade your database schema?

Re: Agent interface freeze

PostPosted: Mon Dec 04, 2017 9:21 am
by brando16
no because the database are the lastest version!!!

Re: Agent interface freeze

PostPosted: Mon Dec 04, 2017 1:46 pm
by mflorell
Do any errors show up in your Apache error_log file?

Re: Agent interface freeze

PostPosted: Thu Dec 07, 2017 8:58 am
by brando16
nothing is rilevant

Re: Agent interface freeze

PostPosted: Thu Dec 07, 2017 10:42 am
by blackbird2306
I think you are overloaded or there are network problems. Is it an ALL-IN-ONE Server, how many agents, which dial ratio and what is the load when this happens?