Agent interface freeze

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Agent interface freeze

Postby brando16 » Tue Nov 14, 2017 8:36 am

Hi all,


while the agent talk the agent interface close the call and go in freeze and user can only exit from browser and re-login but sometime the agent stay logged in and we must emergency logout for user per user.

This happens random and we doesn't know why.

someone have idea?

thanks
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Tue Nov 14, 2017 8:43 am

Any messages on the browser console when this happens?

Have you tried upgrading to the latest svn/trunk version?
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Re: Agent interface freeze

Postby brando16 » Tue Nov 14, 2017 8:47 am

none message on console.

we have the latest version i hope where do check this?
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Tue Nov 14, 2017 9:01 am

What is the version and build at the bottom of the vicidial.php page?
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Re: Agent interface freeze

Postby brando16 » Tue Nov 14, 2017 11:26 am

VERSION: 2.14-580a
BUILD: 161205-1650
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Tue Nov 14, 2017 12:22 pm

That version is almost a year old, I would suggest upgrading to the latest svn/trunk version.
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Re: Agent interface freeze

Postby brando16 » Wed Nov 15, 2017 4:42 am

ok thanks for the suggestion but how to do it?
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Wed Nov 15, 2017 6:07 am

get the most recent svn/trunk code(http://wiki.vicidial.org/doku.php?id=svn)
follow the instructions for upgrading in the UPGRADE document
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Re: Agent interface freeze

Postby brando16 » Thu Nov 23, 2017 9:05 am

i follow the guide you provide me but i have 2.14 version so I not need to upgrade or I'm wrong?

my server is in production so before upgrade i need your confirm to update and if possible a changelog.

can you post this me?
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Thu Nov 23, 2017 9:08 am

The build you are using is 11 months old, I still recommend an upgrade.

If you want a detailed changelog, just use an SVN browser like RapidSVN to view every change made since the revision you are using.
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Re: Agent interface freeze

Postby brando16 » Fri Nov 24, 2017 6:12 am

I followed the guide you provided me but the inbound stop working on all server the script agi_DID.agi hangup all call.
I submit rebuild con file on all server but nothing happens.

do you have idea?
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Fri Nov 24, 2017 9:52 am

Did you upgrade your database schema?
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Re: Agent interface freeze

Postby brando16 » Mon Dec 04, 2017 9:21 am

no because the database are the lastest version!!!
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby mflorell » Mon Dec 04, 2017 1:46 pm

Do any errors show up in your Apache error_log file?
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Re: Agent interface freeze

Postby brando16 » Thu Dec 07, 2017 8:58 am

nothing is rilevant
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Agent interface freeze

Postby blackbird2306 » Thu Dec 07, 2017 10:42 am

I think you are overloaded or there are network problems. Is it an ALL-IN-ONE Server, how many agents, which dial ratio and what is the load when this happens?
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
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Re: Agent interface freeze

Postby joebiden » Wed Jul 24, 2019 12:57 pm

Hi,

I was able to experience this, no network problem and i only have 10 agents after a call they cant do nothing on the gui it is totally stuck at hungup
VERSION: 2.14-705a BUILD: 190327-2311 | Asterisk 13.21.1-vici | Clustered Server No Digium/Sangoma Hardware | No Extra Software After Installation
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Re: Agent interface freeze

Postby williamconley » Wed Jul 24, 2019 1:41 pm

Workstation issue, most likely. What web browser are they using? Are they all on the same hardware and all experiencing the same Freeze Issue? Is it all at the same time, or each agent dies at a random moment?
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Re: Agent interface freeze

Postby joebiden » Wed Jul 24, 2019 1:47 pm

Hi,

They are using chrome, and yes they have the same hardware and experiencing the same freeze issue
VERSION: 2.14-705a BUILD: 190327-2311 | Asterisk 13.21.1-vici | Clustered Server No Digium/Sangoma Hardware | No Extra Software After Installation
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Re: Agent interface freeze

Postby williamconley » Wed Jul 24, 2019 2:37 pm

Cool. Try a single agent with Firefox and another with IE. and try one with better hardware AND with NO other software installed on the workstation.

Oh: Check your apache logs first. May be a hint in there if the problem is server-side.

Is it all at the same time, or each agent dies at a random moment?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: NonDisruptive Lead Loader for Enterprise Vicidial Clusters.
(IE: Keep on dialing even while loading large lists!)
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: Agent interface freeze

Postby joebiden » Thu Jul 25, 2019 3:45 pm

Hi,

We did try another hardware but it seems the same result, agent can do a disposition coz button hang up cant be clicked

Regards,
VERSION: 2.14-705a BUILD: 190327-2311 | Asterisk 13.21.1-vici | Clustered Server No Digium/Sangoma Hardware | No Extra Software After Installation
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Re: Agent interface freeze

Postby williamconley » Thu Jul 25, 2019 4:26 pm

williamconley wrote:Cool. Try a single agent with Firefox and another with IE. and try one with better hardware AND with NO other software installed on the workstation.

Oh: Check your apache logs first. May be a hint in there if the problem is server-side.

Is it all at the same time, or each agent dies at a random moment?

Out of all that, all you chose to respond to was "different" hardware? (Note that I said "Better" not "Different": If you went from one $25 refurbished celeron-based old workstation to a different one with the same specs, and the result was the same, you shouldn't be surprised, lol).
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: NonDisruptive Lead Loader for Enterprise Vicidial Clusters.
(IE: Keep on dialing even while loading large lists!)
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: Agent interface freeze

Postby joebiden » Fri Jul 26, 2019 10:26 pm

Hi,

We tried it to an (Windows 10, i5 processor with 8GB of RAM and , 1GBbps LAN port, 500 GB HDD) and (Windows 10, i5 processor with 16GB of RAM and , 1GBbps LAN port, 500 GB HDD) . we still experience the freeze time, where agent cant click the hangup button to make a disposition. we tried different browser Chrome, Firefox, Microsoft Edge.


Regards,
VERSION: 2.14-705a BUILD: 190327-2311 | Asterisk 13.21.1-vici | Clustered Server No Digium/Sangoma Hardware | No Extra Software After Installation
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Re: Agent interface freeze

Postby williamconley » Sat Jul 27, 2019 7:29 am

OK: Baby steps it is.

williamconley wrote:
williamconley wrote:... AND with NO other software installed on the workstation.

Oh: Check your apache logs first. May be a hint in there if the problem is server-side.

Is it all at the same time, or each agent dies at a random moment?

Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: NonDisruptive Lead Loader for Enterprise Vicidial Clusters.
(IE: Keep on dialing even while loading large lists!)
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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