Cancel Callback Hold

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Cancel Callback Hold

Postby ClearCall » Fri Aug 01, 2014 9:28 pm

There are times when agents schedule callbacks but then the customer calls in before the time. The problem is that callback still shows up in their notifications on the scheduled day.
Is there an easy way to cancel a call back other than going into the database?

Vicidial VERSION: VERSION: 2.8-426a BUILD: 140214-1643
Asterisk Asterisk 1.8.25.0-vici
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Re: Cancel Callback Hold

Postby mflorell » Sat Aug 02, 2014 6:43 am

If you set up the "AST_DB_dead_cb_purge.pl" script in your crontab then it can periodically clear out callback entries for leads that have had their status changed. Make sure to read the comments so you set the proper options:

dial1:~ # /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --help
allowed run time options:
[--purge-non-cb] = delete callback records of leads with no CBHOLD/CALLBK status
[--remove-dup-cb] = remove older duplicate callbacks for same user and lead_id
[--test] = test
[--quiet] = quiet
[--debug] = verbose debug messages
[--debugX] = extra verbose debug messages
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Re: Cancel Callback Hold

Postby ClearCall » Sat Aug 02, 2014 10:13 am

Thank you very much.
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Re: Cancel Callback Hold

Postby ERVINSULA » Thu Jul 14, 2016 9:49 am

HI
I would like to know if there is any posibility to clear lists of your campaign, but on the same time to hold the callback without loosing them

thank you all
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Re: Cancel Callback Hold

Postby MJCoate » Thu Jul 14, 2016 8:11 pm

Hello,

This isn't really possible. Callbacks are basically pointers in another table that reference the lead the callback was for. If you delete the list, you'll delete the lead including the phone number for that callback.
Mike Coate | VICIdial Technical Support Staff
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Re: Cancel Callback Hold

Postby elite_energy » Tue Aug 13, 2019 10:43 am

mflorell wrote:If you set up the "AST_DB_dead_cb_purge.pl" script in your crontab then it can periodically clear out callback entries for leads that have had their status changed. Make sure to read the comments so you set the proper options:

dial1:~ # /usr/share/astguiclient/AST_DB_dead_cb_purge.pl --help
allowed run time options:
[--purge-non-cb] = delete callback records of leads with no CBHOLD/CALLBK status
[--remove-dup-cb] = remove older duplicate callbacks for same user and lead_id
[--test] = test
[--quiet] = quiet
[--debug] = verbose debug messages
[--debugX] = extra verbose debug messages


The script is commented out by default in my version of Vicidial - is it safe to use?
Vicidial 8.0.1 (2.14-661a Build 180222-0017) | Asterisk 11.25.3-vici | Cluster: DB, Web, 3 Dialer, 1 Archive (Win 10) | No Digium/Sangoma Hardware | No Extra Software After Installation | HP ProLiant DL360 G6 | Intel Xeon CPU E5540 @ 2.53GHz
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Re: Cancel Callback Hold

Postby mflorell » Wed Aug 14, 2019 7:32 am

Yes, it is safe to use, we have it enabled for dozens of clients.
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