Block Numbers on Incoming

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Block Numbers on Incoming

Postby fibres » Tue Mar 05, 2013 10:30 am

Hi Guys

I am wondering if it is possible is Vicidial to block incoming calls and deflect them to either a voicemail or play a message?

In the UK we have a BT text system where BT rings you if someone sends a text to your number. We get about 20-30 calls from this system a day and it wastes agents time. I am wondering if there is a way to block this easily in Vicidial or if I need to write something manually in the dialplan?

Regards
Vicibox 4.0.3 ISO install.
VERSION: 2.6-393a
BUILD: 130124-1721
Astersik 1.4.44-vici
No Hardware
No other software installed
fibres
 
Posts: 313
Joined: Sun May 20, 2007 3:12 pm
Location: UK

Re: Block Numbers on Incoming

Postby williamconley » Tue Mar 05, 2013 10:34 am

Log in to admin

click on "inbound" in the left menu

click on "filter phone groups"

And create one ...then apply it to any DID and ... voila! (Wish Granted!) 8-)

If you want an "override", you can also modify the "trunkinbound" context of extensions.conf to check for the inbound callerid and kill the call before it even arrives at Vicidial ... but that's a lot more work. :)
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
http://www.PoundTeam.com # 352-269-0000 # +44 (203) 769-2294 # +506 4001-8914
williamconley
 
Posts: 17718
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Block Numbers on Incoming

Postby fibres » Tue Mar 05, 2013 11:04 am

Thanks William.

A very helpful post as always!

Regards
Vicibox 4.0.3 ISO install.
VERSION: 2.6-393a
BUILD: 130124-1721
Astersik 1.4.44-vici
No Hardware
No other software installed
fibres
 
Posts: 313
Joined: Sun May 20, 2007 3:12 pm
Location: UK

Re: Block Numbers on Incoming

Postby ruben23 » Thu Oct 12, 2017 6:20 pm

@wiliam,

I added already the number son my filter group but still those number are still dialing in to my inbound DID numbers, any idea how to setup that it will kill it before it will arrived to vicidial.. as you suggested. Thanks
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1075
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Block Numbers on Incoming

Postby williamconley » Thu Oct 12, 2017 8:39 pm

Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
http://www.PoundTeam.com # 352-269-0000 # +44 (203) 769-2294 # +506 4001-8914
williamconley
 
Posts: 17718
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Block Numbers on Incoming

Postby jmathew » Wed Jul 11, 2018 7:32 am

If the number that they are calling from is fixed or you know all the clis, you can enter them all in filter phone group.
If it is from a series that you can predict, put this under the context your incoming calls come to.

exten => _123456X.,1,Answer()
exten => _123456X.,n,Hangup()

where 123456 will be the series of the phone numbers from where the calls are arriving from. Again this method will also require you to atleast predict on the series from where BT ring you from. Try matching the initial digits as much as possible to rule out any possibility of blocking out genuine callers to your DID.
jmathew
 
Posts: 32
Joined: Sat Jan 14, 2012 10:29 am


Return to Support

Who is online

Users browsing this forum: No registered users and 31 guests