Calling 2 phone extensions simultaneously

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Calling 2 phone extensions simultaneously

Postby randy_delgado_03 » Tue Jul 17, 2012 10:27 am

Good Day Everyone,

I'm currently having a challenge in which i need to dial 2 extensions and connect them simultaneously at the same time, i have already figured out how to dial 2 extensions at the same time but the its something like its first come first serve: who ever answers first will be connected and the other will be dropped. I'm trying to dial 2 phones and bridging them at the same time.

Any thoughts would be highly appreciated, thanks ...
ViciBox v.7.0.3-160505
Asterisk 11.22.0-vici
Vicidial: VERSION: 2.12-563a BUILD: 160801-2119
Servers: Stand alone server (Database, Web, Telephony)
No Additional Softwares, No Third Party Softwares
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Location: Manila, QC

Re: Calling 2 phone extensions simultaneously

Postby williamconley » Tue Jul 17, 2012 10:36 pm

Um ... That is what vicidial does normally, why are you not putting these two extensions in a Campaign/Remote Agent setup?

One extension is a "Lead" and another extension is the "Remote agent". When the "Lead" answers the phone, the system dials the Remote agent and connects the two together. that's how Vicidial works normally. Nothing special about it except that not everyone uses Remote Agents that much (although I have several customers that have been using them constantly for years ... I have others that have never used one).
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Re: Calling 2 phone extensions simultaneously

Postby randy_delgado_03 » Wed Jul 18, 2012 7:45 am

Thanks William but my goal is something like this:

When agent log in to vicidial, it will ring the PHONE EXTENSION of the agent on hook to that extension, what i want to establish is upon logging in to vicidial the PHONE EXTENSION of the AGENT will be dialed at the same time ANOTHER PHONE EXTENSION will be dialed also and put them in 1 meetme session.

Thanks for the big help Vicidial Group ...
ViciBox v.7.0.3-160505
Asterisk 11.22.0-vici
Vicidial: VERSION: 2.12-563a BUILD: 160801-2119
Servers: Stand alone server (Database, Web, Telephony)
No Additional Softwares, No Third Party Softwares
randy_delgado_03
 
Posts: 178
Joined: Wed Dec 01, 2010 2:50 pm
Location: Manila, QC

Re: Calling 2 phone extensions simultaneously

Postby williamconley » Wed Jul 18, 2012 8:03 am

That is what a campaign is. It dials an agent when the agent logs in, and when the agent presses "resume" it dials a prospect and puts them both in the same campaign.

If you want something beyond that ... you'll need to explain more, because that is what Vicidial is built to do and it seems to match your description precisely. So ... deeper explanation may be in order if this is not what you need.

LOL: Of course if you want to have a 3rd party "recording" the entire agent logged in session, that could be interesting, but at this point you just want to bridge two calls, which is what vicidial does.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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Re: Calling 2 phone extensions simultaneously

Postby randy_delgado_03 » Wed Jul 18, 2012 8:48 am

Thanks for the quick reply William.

Maybe a little elaboration is needed, let me try my best.

Here goes, well as i've said, when the agent logs in to vicidial it will dial the phone extension you entered right, what i want to do is something like when agent logs in to vicidial it will dial 2 phone extension at the same time, so 1 login, 2 phone extension will ring then put those 2 on 1 session as if there are 2 agents in 1 meetme session.

Thanks (^_^)
ViciBox v.7.0.3-160505
Asterisk 11.22.0-vici
Vicidial: VERSION: 2.12-563a BUILD: 160801-2119
Servers: Stand alone server (Database, Web, Telephony)
No Additional Softwares, No Third Party Softwares
randy_delgado_03
 
Posts: 178
Joined: Wed Dec 01, 2010 2:50 pm
Location: Manila, QC

Re: Calling 2 phone extensions simultaneously

Postby williamconley » Wed Jul 18, 2012 9:11 am

you could try modifying the recording system to add another "extension" instead of a "recording" channel.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Location: Davenport, FL (By Disney!)

Re: Calling 2 phone extensions simultaneously

Postby tanvirvalolok » Tue May 21, 2019 3:59 pm

randy_delgado_03 wrote:Good Day Everyone,

I'm currently having a challenge in which i need to dial 2 extensions and connect them simultaneously at the same time, i have already figured out how to dial 2 extensions at the same time but the its something like its first come first serve: who ever answers first will be connected and the other will be dropped. I'm trying to dial 2 phones and bridging them at the same time.

Any thoughts would be highly appreciated, thanks ...


I actually want my two extensions to ring at the same time, how did you make it work?
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Re: Calling 2 phone extensions simultaneously

Postby williamconley » Tue May 21, 2019 4:11 pm

Vicidial Manager's Manual has a section explaining how the RingAll option in the Ingroup settings works (all the agents in the ingroup must be OnHook agents).

Read the free version of the manual at EFLO.net's online store (free version isn't as easy to spot as the paid version, but it IS there!).
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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