Server 503 MAINTENANCE and Enable languages don’t work

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Server 503 MAINTENANCE and Enable languages don’t work

Postby Thiago » Fri Jan 31, 2025 9:31 am

the latency column remains empty
I've enabled language selection, but when the agent logs in, he has no choice

Also, the page is slow for a new agent, I notice even in private browsing, sometimes at the first opening, there is an error 503 SERVER MAINTENANCE, I have to refresh several times for my home page to display well. which was not the case before vicibox 12
My installation: ViciBox v.12.0.2 || openSUSE Leap 15.6 || Asterisk 18.26.1-vici ||
VERSION: 2.14-934a || BUILD: 250103-0843 || SVN Version: 3899 || DB Schema Version: 1723
Thiago
 
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Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby williamconley » Fri Jan 31, 2025 1:11 pm

Interesting. Is this an upgraded install with a "brought forward" database? or a fresh install with uploaded old leads and NO db import?

Is this server hardware-based or Virtual? Local or Colo or Cloud?

Same hardware as the "before v12.0.2" install?

Have you checked the available browser nodes? Apache can run out you know. (enable the Server Status module in apache, it's quite useful on heavy use systems)
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Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby Thiago » Fri Jan 31, 2025 1:40 pm

this is a brand new installation starting from 0 with ISO vicibox 12.0.2 without import

The server is in a dedicated cloud server

yes the hardware is the same

what is available browser nodes, how to di this enable the Server Status module in apache, and the server isn't even useful yet, there are barely 5 people on call
here's my link, you'll see that css takes time to work, which wasn't the case before
My installation: ViciBox v.12.0.2 || openSUSE Leap 15.6 || Asterisk 18.26.1-vici ||
VERSION: 2.14-934a || BUILD: 250103-0843 || SVN Version: 3899 || DB Schema Version: 1723
Thiago
 
Posts: 18
Joined: Fri Jun 28, 2024 5:18 am

Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby williamconley » Fri Jan 31, 2025 2:08 pm

https://httpd.apache.org/docs/2.4/mod/mod_status.html

Of course it's also possible your server is being attacked, which could cause access issues.
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Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby carpenox » Sat Feb 01, 2025 11:19 am

upgrade to svn 3905 there was some bugs with php8 and a couple things on php7.4 that were fixed
Alma Linux 9.5 | SVN Version: 3906 | DB Schema Version: 1724 | Asterisk 18.26.0 | PHP8
https://dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
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Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby Thiago » Mon Feb 03, 2025 6:12 am

I'll be back to give you some feedback
For the language, it's OK, I had forgotten to put SQL in Language Method, sorry, i upgrade to svn 3905 and i did mysql upgrade_2.14.sql
I've noticed an improvement, I don't seem to have any more ERROR 503, the icons load a little bit faster, but when an agent first connects to a new workstation, there are always 1 or 2 broken icons (LIVE CALL icon, or one of the webphone icons), after refresh 1 or max 2 times, it's OK. For example, look at my home page https://apisnix-crm.com, which I've customised, it always displayed fine before but I'm sure you'll have to refresh to see it properly

yet in top, htop or reports web vicidial, I don't even use 5% of the system
My installation: ViciBox v.12.0.2 || openSUSE Leap 15.6 || Asterisk 18.26.1-vici ||
VERSION: 2.14-934a || BUILD: 250103-0843 || SVN Version: 3899 || DB Schema Version: 1723
Thiago
 
Posts: 18
Joined: Fri Jun 28, 2024 5:18 am

Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby Thiago » Mon Feb 03, 2025 12:25 pm

but the latency column in REAL TILE is always empty
the colour in asterisk cli came back after setting the correct version in ADMIN -> SERVERS but after rebooting svn upgrade, the cli is just in black and white which is not practical
My installation: ViciBox v.12.0.2 || openSUSE Leap 15.6 || Asterisk 18.26.1-vici ||
VERSION: 2.14-934a || BUILD: 250103-0843 || SVN Version: 3899 || DB Schema Version: 1723
Thiago
 
Posts: 18
Joined: Fri Jun 28, 2024 5:18 am

Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby carpenox » Tue Feb 04, 2025 8:35 am

the fact the latency is blank points to some sort of connection issue between agents and server
Alma Linux 9.5 | SVN Version: 3906 | DB Schema Version: 1724 | Asterisk 18.26.0 | PHP8
https://dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WA: +19549477572
GC: https://join.skype.com/ujkQ7i5lV78O | DC: https://discord.gg/DVktk6smbh
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Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby Thiago » Wed Feb 05, 2025 9:09 am

I think so too but what to do, he must have something wrong with the configurations

When I installed vicibox 12.0.1, I had already noticed this problem, I thought it was related to the time synchronization problem
My installation: ViciBox v.12.0.2 || openSUSE Leap 15.6 || Asterisk 18.26.1-vici ||
VERSION: 2.14-934a || BUILD: 250103-0843 || SVN Version: 3899 || DB Schema Version: 1723
Thiago
 
Posts: 18
Joined: Fri Jun 28, 2024 5:18 am

Re: Server 503 MAINTENANCE and Enable languages don’t work

Postby williamconley » Wed Feb 05, 2025 1:23 pm

Changes made to admin->servers version for asterisk do not affect already running scripts (the ones in the screens). A reboot causes them to re-check. However: changing that value does not alter the previously installed sample ".conf" files which were chosen based on the previous (incorrect?) value. Sometimes running install.pl is required (beware overwriting externip= in sip.conf).

Also in case it helps you understand (in case you were unaware ...): time sync error is often not related to time syncing. If time zone information is incorrect between mysql/php or if time between servers is off by more than 5 seconds, yes "time sync error" can actually be time sync. But just as often (or more often?) there is a value not being stored in a field when the agent's screen session receives it's "every second" update AJAX packet. The agent screen requests it's packet from the web server and that request updates a field on the database server. Any failure in that process (lost web packet, failed sql update) can result in "time sync error" because that field in the table being off by more than 5 seconds still results, even though the reason is actually just "not updating at all".

Hope it helps. 8-)

In any case: Happy Hunting!
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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