Is it possible to disable auto call pickup for inbound calls

[sofianemh]

Hello Vicidial Community, newbie here

I want to know if there is an option in Vicidial to disable the auto call pickup feature for inbound calls. Ideally, I would like the softphone to ring first, and then the agent should have a button to click to answer the call manually.

Is this possible, and if so, how can it be configured?

Thanks in advance for your help!

Vicidial Version: VERSION: 2.14-931a _ BUILD: 241113-2002 _ © 2024 ViciDial Group
vicibox11
Asterisk Version : Asterisk 16.30.0-vici

[carpenox]

you can set the phones to "on hook" or if they stay in pause you can set it where they can grab the calls as they see them in queue:



I hope this helps

[sofianemh]

Thank you for your suggestion! I’ll check it out .

[carpenox]

no problem, anytime