Record the Whole Recording together with Music On Hold

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Record the Whole Recording together with Music On Hold

Postby ramizuabhalim » Mon Mar 04, 2024 4:34 am

Hi All,

In Vicidial, do we have the feature record the whole conversation including the music on hold when agent park the customer.

Thanks in advance.
ramizuabhalim
 
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Re: Record the Whole Recording together with Music On Hold

Postby mflorell » Mon Mar 04, 2024 7:19 am

VICIdial itself doesn't have that ability, but if you install a VICIdial Gateway Recording Server then you can:
https://www.vicidial.org/docs/GATEWAY_R ... SERVER.txt
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