Custom callback number not in the list

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Custom callback number not in the list

Postby mediasoft » Thu Jan 16, 2020 9:25 am

We are Using Wait Time Option: PRESS_CID_CALLBACK and CID Callback Number Validation is enabled
On inbound call to our DID while waiting in the queue caller asked "if to be called back press 1" after pressing one callerid is spoken and asked if wants to receive callback on this number or different number, on choosing different number asked to key in callback number after confirmation of number call goes back to queue and music on hold is played and no entry in the list. Whereas after confirmation of callback number it should hangup and callback number should appear in the list.

-----------------------------------------
Vicibox
VERSION: 2.14-727a
BUILD: 191111-1601
Intel XEON GOLD 2.3 GHZ 4 cores
RAM: 16GB
mediasoft
 
Posts: 7
Joined: Wed Jan 15, 2020 3:08 pm

Re: Custom callback number not in the list

Postby mediasoft » Fri Jan 17, 2020 8:35 am

mediasoft wrote:We are Using Wait Time Option: PRESS_CID_CALLBACK and CID Callback Number Validation is enabled
On inbound call to our DID while waiting in the queue caller asked "if to be called back press 1" after pressing one callerid is spoken and asked if wants to receive callback on this number or different number, on choosing different number asked to key in callback number after confirmation of number call goes back to queue and music on hold is played and no entry in the list. Whereas after confirmation of callback number it should hangup and callback number should appear in the list.

Any help is highly appreciated.

-----------------------------------------
Vicibox
VERSION: 2.14-727a
BUILD: 191111-1601
Intel XEON GOLD 2.3 GHZ 4 cores
RAM: 16GB
mediasoft
 
Posts: 7
Joined: Wed Jan 15, 2020 3:08 pm

Re: Custom callback number not in the list

Postby mediasoft » Sat Jan 18, 2020 2:42 pm

Thanks, It is fixed.

I was entering the wrong length callback number.
mediasoft
 
Posts: 7
Joined: Wed Jan 15, 2020 3:08 pm


Return to Support

Who is online

Users browsing this forum: No registered users and 65 guests