Setting Call Priority for users

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Setting Call Priority for users

Postby mubeen » Tue May 15, 2018 4:28 pm

Hi,

I have ViciBox v.8.0.1 installed
VERSION: 2.14-667a
BUILD: 180331-1715

I have 2 ingroups, A and B

All my agents are in ingroup A
5 of my agents are also in ingroup B (in addition to ingroup A)

How can I set priority so that
All agents in ingroup A gets calls by "Longest wait time"
All calls over flowing goes to agents in ingroup B by "Longest wait time" order
mubeen
 
Posts: 24
Joined: Mon Feb 19, 2018 1:49 pm

Re: Setting Call Priority for users

Postby mubeen » Wed May 16, 2018 6:38 pm

I have tried by changing users Ranks in ingroup but that didn't work...any suggestions?
mubeen
 
Posts: 24
Joined: Mon Feb 19, 2018 1:49 pm

Re: Setting Call Priority for users

Postby jmathew » Sat Jul 07, 2018 12:24 am

select Next agent call as "Longest wait time" in both the ingroups and set Drop call seconds to 5 -10 secs in ingroup A and Drop action = In_group and Drop Transfer group = ingroup B. and check if you get your desired results.
jmathew
 
Posts: 28
Joined: Sat Jan 14, 2012 10:29 am


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