Block Numbers on Incoming

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Block Numbers on Incoming

Postby fibres » Tue Mar 05, 2013 10:30 am

Hi Guys

I am wondering if it is possible is Vicidial to block incoming calls and deflect them to either a voicemail or play a message?

In the UK we have a BT text system where BT rings you if someone sends a text to your number. We get about 20-30 calls from this system a day and it wastes agents time. I am wondering if there is a way to block this easily in Vicidial or if I need to write something manually in the dialplan?

Regards
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Re: Block Numbers on Incoming

Postby williamconley » Tue Mar 05, 2013 10:34 am

Log in to admin

click on "inbound" in the left menu

click on "filter phone groups"

And create one ...then apply it to any DID and ... voila! (Wish Granted!) 8-)

If you want an "override", you can also modify the "trunkinbound" context of extensions.conf to check for the inbound callerid and kill the call before it even arrives at Vicidial ... but that's a lot more work. :)
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Re: Block Numbers on Incoming

Postby fibres » Tue Mar 05, 2013 11:04 am

Thanks William.

A very helpful post as always!

Regards
Vicibox 4.0.3 ISO install.
VERSION: 2.6-393a
BUILD: 130124-1721
Astersik 1.4.44-vici
No Hardware
No other software installed
fibres
 
Posts: 313
Joined: Sun May 20, 2007 3:12 pm
Location: UK

Re: Block Numbers on Incoming

Postby ruben23 » Thu Oct 12, 2017 6:20 pm

@wiliam,

I added already the number son my filter group but still those number are still dialing in to my inbound DID numbers, any idea how to setup that it will kill it before it will arrived to vicidial.. as you suggested. Thanks
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Re: Block Numbers on Incoming

Postby williamconley » Thu Oct 12, 2017 8:39 pm

Vicidial Installation and Repair, plus Hosting and Colocation
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