Dynamic field creation, digicontacts and osdial

[mflorell]

UPDATE TO THIS THREAD:

Dynamic fields are now available in ViciDial!!!
http://www.vicidial.org/VICIDIALforum/v ... hp?t=12191





moved from Projects posting:



gmcust3



Joined: 24 Oct 2009
Posts: 259
Posted: 05 Jan 2010 08:26 pm Post subject:

OSDial is having this feature.

Cant they share their code so that we can use this 18000$ elsewhere in some other development ? { I guess OSDial is using Vici in their bankend, so may be they can also contribute something back to this form }
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brett05



Joined: 24 May 2009
Posts: 191
Location: tunisia Posted: 05 Jan 2010 09:13 pm Post subject: thanks

the dynamic fiels is found in osdial also in digicontact .
if you want the code you can extract they file directly then you can compare how the code is realised .
if you want the digicontact i can send it to mflorell if he want this after we can have the code
thanks
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gmcust3



Joined: 24 Oct 2009
Posts: 259
Posted: 05 Jan 2010 09:26 pm Post subject:

Where to find digicontact codes ??
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brett05



Joined: 24 May 2009
Posts: 191
Location: tunisia Posted: 05 Jan 2010 09:30 pm Post subject: thanks

please mflorell put this source in public.
really i don't know why other groupe use the code source of vicidial then he don't want to share it ,they want only earn money just this .
so this day i will change there future i will put they code in public as osdial and digicontact
but this two solution use the same version he is the 2.0.4 oki
i have also other solution that use vicidial but they have put all mysql tables in windev but the origin is vicidial too,his name is ipmax.
my only objectif is see vicidial in good situation that's all
osdial:
http://garr.dl.sourceforge.net/project/ ... .0.038.tgz
digicontact:
http://www.megaupload.com/?d=SOXLABU0
for how using dynamic field this two solution have it in there source code just compare how we can do it.
if you i do also public hermes net,vocalcom or other solution i'am ready for it
thanks enjoy
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Last edited by brett05 on 05 Jan 2010 09:36 pm; edited 3 times in total

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brett05



Joined: 24 May 2009
Posts: 191
Location: tunisia Posted: 05 Jan 2010 09:31 pm Post subject: thanks

all is here gmcust3
just i hope you say thanks

enjoy
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brett05



Joined: 24 May 2009
Posts: 191
Location: tunisia Posted: 05 Jan 2010 09:38 pm Post subject: thanks

in digicontact they have put also google geo_localisation.
you can see it
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gmcust3



Joined: 24 Oct 2009
Posts: 259
Posted: 05 Jan 2010 09:38 pm Post subject:

The file you are trying to access is temporarily unavailable.
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brett05



Joined: 24 May 2009
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Location: tunisia Posted: 05 Jan 2010 09:40 pm Post subject: thanks

ok wait i will upload it again

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brett05



Joined: 24 May 2009
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Location: tunisia Posted: 05 Jan 2010 09:52 pm Post subject: thanks

digicontact source again
http://rapidshare.com/files/330892363/d ... t.rar.html
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gmcust3



Joined: 24 Oct 2009
Posts: 259
Posted: 05 Jan 2010 09:55 pm Post subject:

and Whats the trick to use them ?

I tried OSDial by extracting them under www folder but nothing !!

What changes are required ?
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[gmcust3]

Just to continue,

and Whats the trick to use them ?

I tried OSDial by extracting them under www folder but nothing !!

What changes are required ?

[mflorell]

I believe digicontacts is only in French actually.

As for osdial and digicontacts, the way they go about doing dynamic fields it is not possible to house millions of leads on a database system due to the amount of querying necessary to pull up the records. Also, there is no import utility available, so you can't fill these custom fields with data as you import leads into the system. because of these two reasons(inefficient design and no import) we will not be taking their code and putting it in ViciDial. Their approach is similar to how Vtiger does dynamic fields, and their solution is not that scalable either, but it is much more flexible, and ViciDial does integrate with Vtiger.

I have a clear plan for implementing a scalable custom field solution that will have importing ability, it will just take a bit of time to do it, which is why there is a bounty for it.

[brett05]

ok first i will explain you how digicontact work .
first they have use the source version of vicidial 2.0.4
then they have add freepbx with elastix after this thez have change all files in /www .
they are a file named install_mysql_data this is they dump mysql also if you can see they have add other table as dynamic filed .
finally they have change the source code in the file digicontact.php to add forms in the interface agent.
also they have change the calendar source of vicidial with the other one named DHTMLgoodies
also they have add google map you can find this in folder digicontact.rar\digicontacts\geoloc_address.php
if you follow they edit you can costum good your vicidial.

[mflorell]

If you contact digicontacts they will send you the sourcecode, they are not in violation of the GPL.

As for being based on 2.0.4, that was released in 2007, so it would be quite difficult to integrate a lot of their changes back into the current codebase.

[brett05]

ok mflorell hope you do it
we are all with you friend .
if you need me i'am here

[gmcust3]

Reason for using freepbx with elastix ?

Asterisk is good enough I believe ?

[brett05]

sorry mflorell but don't mind this again
digicontact have never do there source in public thez buy it to other solution in french contry and afriqua contry too.
ok you can try for exemple to send them a mail to have source and waitttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt as you like .

[brett05]

the reason of using freepbx ?
ok i will say you why?
they choose this to hide the admin of vicidial because all person know good vicidial with his style and when he want to buy it they want say that this is his own source for them and this is not vicidial

[brett05]

this is other vicidial french solution based in windev
his name is ipmax
http://rapidshare.com/files/330901548/ipmax.rar.html
they are a buyer too.
if some one know good windev i can post the source code of it
enjoy

[brett05]

just to answer you gmcust3
if you say that you have try osdial before, have you ask your self if they are same as vicidial or no?
you need to see that is use the dbconnect.php right or no if yes correct it
that is use the same database as vicidial "asterisk"?
that is there the file astguiclient.cfg or no ?if yes correct it
that the file cgi-bin exist or no ?
many and many question
look if we undersand vicidial good we can do what we can.
i have try osdial vicidial digicontact and more other solution
but really vicidial is the best i'am feeling more free with it if i want do or change same thing
thanks vicidial

[gmcust3]

I have NEVER tried OSDial but recently I have come across a requirement for Dynamic Fields so, thinking to opt for the same.

[mflorell]

As far as I know, osdial requires CentOS and uses InnoDB MySQL engine(both can cause problems in our experience). Also, here is a list of some of the features osdial is missing as compared to the 2.0.5 release of ViciDial:
- Agent Shift enforcement
- A Timeclock application independent of the agent application
- Queue Prioritization for inbound queues and blended campaigns
- Load balanced agent phone logins across multiple servers
- A web-based agent API
- Expanded alternate number dialing allowing for thousands of number per customer
- Campaign specific DNC lists
- Place-in-line, estimated hold time announcements and many other inbound queue features
- Web-based DID call routing
- Web-based configuration of SIP and IAX carrier trunks
- Agent-specific queues without having to create an in-group for each agent(AGENTDIRECT)
- In-depth integration with VtigerCRM including account and user synchronization and click-to-dial
- Full QueueMetrics logging ability for all calls, inbound and outbound
- Integration with Sangoma's advanced Answering Machine Detection(CPD, Call Progress Detection)
- No multi-language builds, English only


The 2.2.0 list is much larger.


If you need custom fields I would recommend trying Vtiger with ViciDial for now.

What exactly do you need the custom fields for?

[brett05]

i have add many tools to vicidial i have costum it as exemple i have add the google map to all address filed so when we clik in adress a pop up will be opened and show the place directly .




i have use style css for this and i will add also the script and the the lead information in same page no need to change it with button all in same page also i prepared a new style for admin .

[brett05]

and big thanks to queumetric he is the best

[gmcust3]

Brett : Can u share the English version of astguiclient and the Chat Feature ?

If you need custom fields I would recommend trying Vtiger with ViciDial for now.

But in that it require to be open 2 CRM i.e Agent Screen and Vtiger , at a time.

[brett05]

ok first to do the english version i need some time for it
this chat is not vtiger he is a other opensource that use chat i was add it separatly with pop up but i have mix it with the table user-vicidial in asterisk database so when i add a agent it will be add automaticly to the chat.

[gmcust3]

I tried OSDial and Its NOT bad.. atleast for centers with around 25-30 agents !!

[mflorell]

I never said it was bad, it is based on ViciDial after all.

It is just missing a lot of new features(as well as bug fixes) and I think that it is a bad idea for it to require CentOS and Innodb because we have proven problems with those.

[gmcust3]

Exactly, if the base is good, building needs to be good. and OSDIAL uses the base of Vici.

Even VNOW uses CentOS.

Features ? definitely, they do miss it quite a few , specially all of 2.0.5.

But they have a wonderful Customs Field and Forms and Nice Layouts.

and They use Asterisk 1.6.

and Codes are also very systematic and easy to understand , for ppl like us

P.S: I use both.

[brett05]

yes true
centos is as good os but he is a bas os with vicidial .
i don't recomend the use of centos woth vicidial as osdial for exemple because they have use the vicidial source too and vicidialnow this os is not recomended for production i think we can use be for testing .
i prefer debian and ubuntu and opensuse they are more stable .

[brett05]

me too i have use osdial before i remember i was chating with the support of osdial online and i 'am asking his how we can add our voip line sip tu use they answer me i need contact them reelly he is donkey
once osdial is the same admin of vicidial 2.0.4 and the add carrier it not found so we need to add it manualy in sip.conf
and oops it 's work

[gmcust3]

Does that means that ALSO VNow is good only for 25-30 agents ? I have more than 60 installations and all on VNow and NONE FAILED !!! Though NONE more than 30 agents !!!

OSDial are still developing things which comes at par with 2.0.5 of Vici.

I spoke to Steve and he is quite helpful.

Did u see the Codes ? Looks like they have RE-WRITTEN everything !!

[brett05]

yes i have see there code they have not add many thing just same dynamic field and add some css style juste this
and if we speak also to vicidialnow he is not bad as this point but not recomended .
look we forget vicidial and if we compare for exemple os centos with os debian they are no compare .
first for exemple debian is more answered probleme in the net ,debian is more stable i love just one thing in redhat family that they are more securite.
and i don't know why all solution goes directly to centos as osdial ,trixbox,elaxtix,asterisknow,vicidialnow,gnudialer ...
and i like very much opensuse to with the use of yast .
apache in debian is more stable
mysql in debian is more stable
asterisk in debian is more stable
etc...
i have do many instalation with debian os and opensuse and i have never see any probleme
and i think when we install same thing that we understand it is more putting a simple cd and take a coféé waiting it finish

[mflorell]

Vicidialnow has fixed most of the issues with the CentOS kernel that cause problems, which of course means that it isn't really CentOS anymore, but a fork of it. Of course we recommend ViciBox(which we created) instead of ViciDialNow

[brett05]

ok boss

[brett05]

i have create a script that install vicidial in offline more in ubuntu 64 bit server LTS 8.0.4
with this :
Asterisk v.1.4.27 vici-patched
DAHDI v.2.2.1
Wanpipe Voicetime v.1.0.9 and Wanpipe v.3.4.6
ViciDial v.2.0.5 and ViciDial v.2.0.2 in offline mode.
i will finish it soon

[mflorell]

Our new OpenSuSE-based ViciBox ISO installer also offers an offline installation.
http://www.vicidial.org/VICIDIALforum/v ... php?t=9538

[brett05]

yes i have see it
the most probleme come with opensuse is the update reposity they are some probleme with it we need to retry and retry more time to have it good

[gardo]

There are a lot of centers using VicidialNOW that has more than 30 agents. It all depends on the design of the system and the hardware. VicidialNOW can easily be configured to a multi-server environment with the database and web server on separate servers.

As Matt has mentioned, VicidialNOW is a fork of CentOS. It's a Linux distribution made for ViciDial. All the features of ViciDial are there since VicidialNOW is the complete system. And it does it's installation in offline mode without requiring an active internet connection.

Does that means that ALSO VNow is good only for 25-30 agents ? I have more than 60 installations and all on VNow and NONE FAILED !!! Though NONE more than 30 agents !!!

OSDial are still developing things which comes at par with 2.0.5 of Vici.

I spoke to Steve and he is quite helpful.

Did u see the Codes ? Looks like they have RE-WRITTEN everything !!

[gmcust3]

But HONESTLY, their AGENT SCREEN LAYOUT AND DESIGN IS AWESOME !!

I will BEST till date !!

Have a look !!

[Op3r]

I can tell you guys that I am using vicidialnow on a 200 seats install. So it is safe for production environment.

Well of course if you have a proper design of your system, then it will be a no brainer that it will function as advertised

[gmcust3]

How many servers do you for 200 seats ?

[erwan]

Hello Guy,

Just to complete the post, i'm the "creator" of digiCONTACTS not at the origin because it's based on VICIDIAL as all our customers knows, we are using Vicidial predictive engine and an old version (2.0.4 rc??) but we have made many improvement like

- Dynamic forms
- Geo Loc
- Calendar
- Quotas
- Mix List
- Multi-Tenant
- Customer Web Portal
- Quality Control
- Customers FeedBack
- B2B / B2C
- Remote predictive ( for small Internet link to connect only necessary call)
- Historical recording ( the solution to get all the recording attach for one lead)
- Campaign without agent with broadcast message
- Auto Survey
- ...

But for your information we are not selling Agent Interface and Predictive Engine but only administrative one and specific developpement we have include in Agent Interface somme features wich are using non GPL component like DHTMLX and Web2CAL that's why we can't publish all the source code like Brett do because it's a violation of law.

Here you can find some screenshots of the solution











The admin interface is not GPL.




If someone need more informations please visit our website http://www.sdci.fr or contact us by email erwan.desvergnes (at) sdci.fr

[gmcust3]

Looks nice.

Do u have English version ?

Really Sad , u cannot share the code !!!

[brett05]

thanks erwan for you nice picture ,
publish you source is not violation of law ,because i have post the vicidial source .
digiconatct have just made it with some change ,and for you admin no GPL component you say that you can not post them .
yes maybe you are right.
but sorry my hobbie is search all source that come from vicidial and i will put also your admin interface that are created with windev.
also i will explain the step of install digiconatct .
sorry this is the law of opensource all is free
enjoy

[gmcust3]

erwan , your screen shots looks good but they are NOT updated as Vici.

It wld be nice if u can share the code with all.

[erwan]

Just to make a complement,

Vicidial is Open Source, you can share what you want and i'm ok to share Agent Interface like i say for severall year and matt aprove that

But DigiCONTACTS Admin is not open source and protected by a copyright, then you can't share anything. It's would be a violation of copyright law.

[arvindsandilya24]

Hi All,

Buzzworks is company located in India and we use highly modified vicidial (mostly agent/reports side) at our current install base of 400+ seats spread out in 5 cities across country and for different clients.. custom fields were always needed for different processes and we had to try to implement them..

when at first we tried the webform approach it didnt worked well because of 2 separate screens which were not communicating well, our current approach is much cleaner and well integrated.
Features :
1. Unlimited dynamic fields per Campaign
2. Easy Web based list loader (all you have to do is select campaign, download the template for the campaign, fill it and load back.) you can also load any number of alt numbers.
3. Disposition-vise feedback form. :- Every disposition can be attached with a separate feedback form which gets activate when the disposition is selected. this allows to capture specific information and can also act as sub-disposition.
eg
after selecting Not Interested (NI) you can have a drop-down in which you can select exact reason and finally get a report based on this.
4. Custom fields can be used with scripts easily.

some of the screenies are located here : http://buzzworks.com/data/dialer.zip
Based on Vicidial version : 2.0.5
please ask back if you have any queries.

Thankyou.

[gmcust3]

Can u share the code ?

Or can you share the code on paid basis ?

Your backend engine uses 2.0.5 ?