survey to rate a agent performace post completion of call

Discussions about development of VICIDIAL and astGUIclient

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

survey to rate a agent performace post completion of call

Postby ravi8vg » Thu May 31, 2018 12:47 am

Vicidial:2.14, build 180512-2226
Asterisk-1.8
OS: opensuse 13.1
===================
My requirement is post completion of all incoming and outgoing call should get transfered to survey to rate the agent between 1 to 5 where 1 lowest and 5 largest.
And where these output get captured OR get stored. How to full fill my requirement. Your support is highly appreciated. Thanks in advance.
ravi8vg
 
Posts: 15
Joined: Wed May 09, 2018 6:12 am

Re: survey to rate a agent performace post completion of cal

Postby mflorell » Thu May 31, 2018 7:38 am

There is an "After Call Survey" option in In-Groups, but it is not mandatory, the caller is asked when they enter the queue if they want to participate.

Adding a new option to this to make the survey mandatory, and not ask about it before queueing, would be 2 hours of work. If interested in having us do this, contact support@vicidial.com
mflorell
Site Admin
 
Posts: 17625
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: survey to rate a agent performace post completion of cal

Postby ravi8vg » Fri Jun 01, 2018 1:31 am

Please share me the quote to ravi.8vg@gmail.com, SOP(scope of work)
ravi8vg
 
Posts: 15
Joined: Wed May 09, 2018 6:12 am

Re: survey to rate a agent performace post completion of cal

Postby mflorell » Fri Jun 01, 2018 6:51 am

An email has been sent.
mflorell
Site Admin
 
Posts: 17625
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to Development

Who is online

Users browsing this forum: No registered users and 14 guests