Initiate a call to Remote agent using Vicidial API
Posted: Thu Jun 29, 2017 4:30 am
Hi All,
I have installed Vicidial 2.14-617a with Asterisk 1.8 and MySql 5.7.
Recently I have created a Remote agent for my application. I am able to take the inbound call on respective DID and land that call to the Remote agent.
Now I want to go 1 step ahead. I have used external_dial function of vicidial API with normal agents that are logged in on the Vicidial user interface, But now I want initiate outbound calls to Customer and Remote Agent using vicidial API.
Can I do this using any of Vicidial API function? or I have to log in my user.
Thank you,
Jayesh Dhandha
I have installed Vicidial 2.14-617a with Asterisk 1.8 and MySql 5.7.
Recently I have created a Remote agent for my application. I am able to take the inbound call on respective DID and land that call to the Remote agent.
Now I want to go 1 step ahead. I have used external_dial function of vicidial API with normal agents that are logged in on the Vicidial user interface, But now I want initiate outbound calls to Customer and Remote Agent using vicidial API.
Can I do this using any of Vicidial API function? or I have to log in my user.
Thank you,
Jayesh Dhandha