vicidial.org

Hi all,

exist one mode for change or remove the default disposition of calls from agents form. I know can insert other state but i need to remove the default and keep only two disposition state.
anyone have idea?

thanks for any reply

You need to give a lot more details on exactly what you want to change.

ok,

i need to remove all default disposition in the view of disposition call of agent, ther are a lot of dispo state doesn't use and then i want to remove these for limit human error.
So i want to create only two state SALE and NO ANSW for agent view when call hangup.

i hope i'm more clear.

sorry for my bad english.

That is all configurable in the admin web screens, there is no need to program anything.

ok,

where in the web screens, because i found only campaign state but these are for the dialing

ok i found in system statuses and i deselected "agent selecteble" column from the other state.

thanks