[SOLVED]Change default disposition in vicidial agent

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[SOLVED]Change default disposition in vicidial agent

Postby brando16 » Tue Apr 26, 2016 5:42 am

Hi all,

exist one mode for change or remove the default disposition of calls from agents form. I know can insert other state but i need to remove the default and keep only two disposition state.
anyone have idea?

thanks for any reply
Last edited by brando16 on Tue Apr 26, 2016 10:50 am, edited 1 time in total.
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Change default disposition in vicidial agent

Postby mflorell » Tue Apr 26, 2016 7:33 am

You need to give a lot more details on exactly what you want to change.
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Re: Change default disposition in vicidial agent

Postby brando16 » Tue Apr 26, 2016 8:51 am

ok,

i need to remove all default disposition in the view of disposition call of agent, ther are a lot of dispo state doesn't use and then i want to remove these for limit human error.
So i want to create only two state SALE and NO ANSW for agent view when call hangup.

i hope i'm more clear.

sorry for my bad english. :lol:
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Change default disposition in vicidial agent

Postby mflorell » Tue Apr 26, 2016 9:38 am

That is all configurable in the admin web screens, there is no need to program anything.
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Re: Change default disposition in vicidial agent

Postby brando16 » Tue Apr 26, 2016 10:31 am

ok,

where in the web screens, because i found only campaign state but these are for the dialing
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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Re: Change default disposition in vicidial agent

Postby brando16 » Tue Apr 26, 2016 10:50 am

ok i found in system statuses and i deselected "agent selecteble" column from the other state.

thanks
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
brando16
 
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