Inbound call recordings
Posted:
Mon Sep 19, 2011 6:55 pmby Op3r
We have a situation where we did not enable the force recordings on ingroup, we enabled it on the campaign.
Is there a table somewhere or a column where it says this is the recording from inbound?
Posted:
Tue Sep 27, 2011 3:20 pmby williamconley
Have you looked at the differences in the agent recording listings? (to see if there is a difference between inbound/outbound call technical details)
This should apply to both agent call recordings and lead call recordings. If you need it "in the table", those pages will pull their data from tables ... documentation for which tables is in the web page itself when you are viewing the records.