If the agent checks the box that they will be the only one that can callback the
lead and it is time to call that lead again(vicidial.php will check at login and
every 30 minutes to see if there are any agent-specific leads that need to be
called back by that agent) then when the agent is paused they will be able to
click on the "CALLBACK" button on the bottom of the screen and select which lead
that they want to callback. The call will proceed as a normal call and will be
dispositioned as normal. The callback button will probably be able to flash or
gently strobe like the astguiclient.php voicemail button does when callbacks are
available to be called for that logged-in agent.
If the agent does not check that they are the only ones to be able to call that
specific lead back, then it will be updated by the AST_VDhopper.pl script once
it's callback date/time has been reached the status will be changed to CALLBK
and will be available for calling if that status is selected in the dial
Is this operational now? Do i need to upgrade to 2.4?