QUESTION: BARGE/LISTEN/WHISPER

[dlbaron]

Is there any way we can switch features 'BARGE/LISTEN/WHISPER' without hanging up and changing the options in realtime report?

for example I can search in option monitor=monitor then I listen to a user, then if I want to barge to this user I can hit something like a number 2 in my softphone to switch from listen to barge

any help would do, thank you everyone

Version: 2.14b0.5
SVN Version: 3564
DB Schema Version: 1653
ViciBox: v.8.0.1
Asterisk: 11.25.1-vici

[carpenox]

just use a webphone and hangup the phone then click the barge option, theres a video on my YT

[dlbaron]

thank you carpenox, we can do that but we usually monitor more than 1 user in production, we do a minimum of 5 active call sessions in eyebeam and just toggle different sessions, so if ever I am changing from listen to barge I would have to do that it would be a hassle

[dlbaron]

if this not yet in vicidial, can I have this requested? ill be giving some incentives if this is implemented

[carpenox]

you can request it through the viciphone github perhaps:

https://github.com/vicimikec/ViciPhone

I do not believe its possible with webrtc though.

Chris

[dlbaron]

we will use a softphone , is it possible?

[carpenox]

not to my knowledge

[williamconley]

Always barge, but stay on Mute?