Basic questions

[Reaper]

I am planning on vicidal integration into our multiple trixbox/trixbox pro installations, it is said that vicidal is able to load balance between multiple asterisk servers. How exactly it is working, lets's say i have 2 servers with 30 agents for each server, do i need to setup a queue to let vicidal to forward call to that queue or i should setup agents directly with their DID's (or internal whatever number's) ?
Thank you.

[mflorell]

VICIDIAL doesn't use queues, for more information on load balancing multiple servers read the LOAD_BALANCING.txt document

[williamconley]

DID straight to an agent, because when the agent "logs in" to Vicidial, their phone rings immediately and they are expected to answer and be "them", not just someone in the queue (for the full power of vicidial allowing for customer information to display on the screen and proper disposition of each lead).

if you use the "remote agent" method in vicidial, then you could use a queue in trixbox, but you'd lose the ability to disposition each call and you'd get a delay for the agent to answer the phone inherent with the remote agent method PLUS the queueing delay in Trixbox.

Also, if your Trixbox and your Vicidial are on the same subnet, you should set up the Vicidial to bypass the Trixbox and dial directly to the agent's phones. this will result in your best setup, as you do not need trixbox if you using vicidial (for the contact between vicidial callees and agents at least, just use trixbox for the receptionist and intercom).