the only negative thing that can be said about VICIDIAL is the installation and configuration but the installation part was made easy by VICIDIAL Auto Installation Distro called VicidialNOW.
As for the configuration I never saw any dialer that can be configured by someone who doesnt know any system administration.
A dialer or a Call Center Suite like VICIDIAL always need someone who knows enough asterisk, linux and php configure, install, modify the dialer.
and also you will always need to have the Manuals that can be bought from
www.eflo.net in order to understand and use VICIDIAL.
Matt,
Why not create a page on your website to list the ones who are relabling it?
Get paid for US outbound Toll Free calls. PM me.