oldest_call_finish on inbound campaign

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

oldest_call_finish on inbound campaign

Postby snocetti » Wed Apr 09, 2008 9:16 am

I setup a campaign INBOUND with OLDEST_CALL_FINISH, but calls go every time to same user... I have 5 users logged in...

Why it can be happening???

Thanks in advance!!
snocetti
 
Posts: 23
Joined: Wed Nov 21, 2007 5:09 pm

Postby mflorell » Thu Apr 10, 2008 3:55 pm

Seeing some debug information would be helpful.

agiout, or perhaps the contents of vicidial_live_agents just prior to a call coming in.
mflorell
Site Admin
 
Posts: 18339
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Postby seaq » Sun Apr 13, 2008 11:59 am

i'm testing this also, with 2 agents logged and oldest_call_finish at INGROUP and INBOUND Campaign i've got 2 or 3 calls assigned to one agent, then 2 or 3 calls to the next agent.. if they logout and login the calls are assigned one by one, but after a while it goes again in blocks of 2-3 calls.

Tomorrow i'll post some output...
seaq
 
Posts: 86
Joined: Tue Jul 04, 2006 8:27 pm


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 198 guests