AMD Short Call Duration Issue with Vicidial 9

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AMD Short Call Duration Issue with Vicidial 9

Postby syedfahim786 » Sun Sep 11, 2022 2:25 pm

AMD hangs up the calls the moment it understands it's an answering machine. Do we have any ways to "not immediately" hang up the calls?

The situation is: Our carriers are not liking short-duration calls which are due to Auto-Answering-Machine detection. Either we can leave a voicemail or stay on the line for at least sometimes and then we can hang up the call. At the same time we are unable to put agents to sit on the answering machine.

It is doable to leave a pre-recorded voice message with the AMD to increase the call duration time? Any advice will be appreciated.

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Re: AMD Short Call Duration Issue with Vicidial 9

Postby GenXOutsourcing » Mon Sep 12, 2022 7:23 am

Yes, you can automatically leave VMs when answering machines are detected. Its in the Vicidial Manual

And if your carrier is complaining about short duration/dialer calls... I would suggest to find a new carrier.
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Re: AMD Short Call Duration Issue with Vicidial 9

Postby Acidshock » Mon Sep 26, 2022 4:41 pm

Hate to say it but short call durations are going to be a bigger problem in the future. Lots of noise coming down the pipeline right now from the powers that be due to compliance and anti robocall initiatives. You may not be having a problem now but its going to eventually be one.
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